Southern Talent Specialists, Inc. · 7 hours ago
IT Support & Operations Specialist
Birmingham, AL
Full-time
Onsite
Entry, Mid Level
2+ years expSouthern Talent Specialists, Inc. is seeking a proactive and organized IT professional to manage their day-to-day technical environment. This role involves resolving complex technical issues, maintaining hardware, and managing vendor relationships to ensure operational efficiency.
Network HardwareRisk ManagementSoftware EngineeringTelecommunications
Responsibilities
Troubleshooting local area network (LAN), Wi-Fi, and VPN connectivity issues to ensure minimal downtime
Resolving complex client login issues, password resets, and Multi-Factor Authentication (MFA) hurdles
Imaging, configuring, and deploying laptops (macOS/Windows), mobile devices, and peripherals for new hires and hardware refreshes
Managing the end-to-end lifecycle of the ticketing system (e.g., Jira, ServiceNow, or Zendesk)
Assessing the urgency and impact of incoming requests to ensure "Mission Critical" issues are handled first
Creating internal knowledge base articles to streamline repetitive fixes
Serving as the primary point of contact for ISPs, hardware vendors, and third-party software providers
Monitoring vendor performance against established Service Level Agreements (SLAs) and escalating issues when performance gaps occur
Assisting in the selection and ordering of new equipment and services
Qualification
Required
2–4 years in a technical support or IT operations role
Strong understanding of TCP/IP, DNS, DHCP, and cloud-based identity providers (e.g., Okta, Azure AD)
Ability to look at a crowded ticket queue and logically determine the order of operations based on business impact
Ability to hold external vendors accountable firmly but professionally
Preferred
CompTIA Network+, A+, or vendor-specific certifications (CCNA, Microsoft 365 Certified)
Company
Southern Talent Specialists, Inc.
Southern Talent Specialists is located and headquartered in the Birmingham, AL area.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase