Hyundai Capital America · 15 hours ago
Account Remediation Manager
United States-California-Irvine
Full-time
Hybrid
Senior Level
$88K/yr - $136K/yr
5+ years expHyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. The Account Remediation Manager is responsible for developing and executing plans to address gaps in processes requiring account remediation, leading root-cause analysis sessions, and ensuring effective communication with stakeholders.
Financial Services
Responsibilities
Responsible for leading cross-functional sessions to clearly define problem statement
Determine and coordinate appropriate stakeholders required to support root-cause analysis activities
Lead root-cause analysis sessions and facilitate sessions to draw out clear cause and effect relationships
Lead the efforts to identify impacted population along with the specifics of the impact
Clearly document findings in an organized and risk-based order
Develop a comprehensive plan which includes account remediation, customer communication, internal stakeholder communication, UAT/Validation and closure activity
Responsible for identifying SMEs required to support the plan and gaining commitment from Director/DHs to utilize SMEs in execution of the plan
Responsible for gaining appropriate approvals from all stakeholders at the appropriate intervals
Manage the execution of the remediation plan
Ensure all stakeholders are kept informed of the progression of the plan
Identify and mitigate any risks encountered while executing the plan
Responsible for creating, updating and distributing weekly reports to all relevant stakeholders including progress update relevant to the plan, any risks identified along with plans to mitigate and any items requiring additional review/approval
Qualification
Required
Minimum 5-7 years progressive experience in financial services including experience in business process design, root-cause analysis, process improvement, and remediation efforts
Minimum 3 years' experience in an Operations environment (Customer Service, Consumer Credit, Collections or Remarketing) preferably within auto finance / captive finance industry
Prior experience with Customer Relationship Management (CRM, Oracle, Siebel, or a similar CRM system), including Service Requests and analysis
Bachelor's degree required
Excellent problem-solving, analytical and critical thinking skills to identify the underlying issues and root causes of problems to form solutions
High degree of proficiency in facilitating and managing engagement and organizational change issues
Comprehensive knowledge of Consumer Services processes, workflows, and needs
Working knowledge of Customer Relationship Management (CRM, Oracle, Siebel or a similar CRM system), including Consumer Credit Underwriting, Collections & Recoveries and Remarketing
Strong process improvement skills with solid ability to conceptualize and design new methods for practical application
Excellent interpersonal skills and ability to collaborate with all levels across the organization
Strong organizational/planning skills
Client service driven with excellent relationship management skills
Flexible, adaptable and hands-on approach with an ability to manage multiple, concurrent projects/assignments
Proficient in Microsoft Office Suites, Word, Power Point, Visio including advanced Excel skills
Benefits
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company
Hyundai Capital America
As a captive auto finance company, we achieve success by helping our partners succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DK Kwon
CEO Advisor
Marcelo Brutti
Chief Executive Officer
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