Avelo Airlines · 12 hours ago
Specialist, Airport Technology
New Haven, CT
Full-time
Onsite
Mid Level
3+ years expAvelo Airlines is America’s first new airline in nearly 15 years, focused on affordable and reliable air travel. The Airport Technology Specialist is responsible for ensuring the reliability and performance of airport technology across Avelo’s network, managing technology assets, and supporting operations through troubleshooting and repairs.
AerospaceAir TransportationPublic TransportationTravel
Responsibilities
Serve as the primary owner of airport technology and hardware operations across the airport network
Partner closely with the IT Support team to support, troubleshoot, and resolve airport technology issues
Ensure all airport technology assets are operational and properly configured to support daily operations
Support Airport Operations, Customer Service, TechOps, and Maintenance work areas with reliable technology solutions
Coordinate escalation of complex or system-level issues with centralized IT teams
Investigate any flight, boarding, check-in, or operational delay attributed to IT hardware or airport technology
Respond quickly to technology-driven disruptions to restore service and minimize operational impact
Identify root causes of hardware failures contributing to delays
Implement corrective actions and preventative measures to reduce repeat occurrences
Document findings, corrective actions, and lessons learned related to hardware-driven delays
Partner with Airport Leadership and IT to recommend equipment upgrades or process improvements
Perform hands-on repair, configuration, and testing of airport hardware including but not limited to Desktop and laptop computers, Bag tag printers and boarding pass printers, Scanners and laser printers, Mobile workstations and carts, Mobile devices and handheld equipment
Assemble, configure, deploy, and decommission airport hardware as needed
Conduct routine inspections and preventative maintenance to identify issues before they impact operations
Support station launches, technology refreshes, and operational changes requiring hardware deployment
Ensure all hardware deployments meet Avelo technology standards and security requirements
Manage all airport technology inventory stored at the New Haven warehouse facility
Maintain accurate asset tracking and inventory records for all equipment
Ensure spare hardware is available, organized, and ready for rapid deployment
Coordinate repair, replacement, and lifecycle management of airport technology assets
Identify aging equipment, failure trends, and upcoming needs and communicate recommendations to Leadership and IT
Coordinate approved sub-purchasing activities using the IT Department budget
Ensure all purchases align with approved vendors, cost controls, and asset tracking requirements
Partner with IT, Finance, and Airport Leadership to support timely procurement and deployment
Travel regularly to airport locations to diagnose, repair, and restore technology in the field
Expect routine travel of up to 50%, with travel increasing up to 75% during peak operational periods
Provide on-site support during station launches, high-impact outages, or operational disruptions
Document recurring technology issues, repairs, and resolution timelines
Provide guidance and basic training to Crewmembers on proper use and care of airport technology
Identify opportunities to improve reliability, standardization, and efficiency of airport technology operations
Qualification
Required
High school diploma or equivalent required
3 or more years of hands-on experience supporting and repairing hardware in an operational environment
Demonstrated experience working with computers, printers, scanners, mobile devices, and peripherals
Strong troubleshooting skills with the ability to diagnose and resolve issues under time pressure
Experience managing inventory or warehouse-based equipment
Strong organizational and communication skills with a Customer-focused mindset
Ability to work independently and travel extensively as required
Preferred
Experience supporting technology in an airport, airline, or transportation environment
Experience managing multi-location or field-based technology support
Familiarity with kiosks, point-of-service systems, or customer-facing technology
Basic understanding of IT service management or escalation processes
Company
Avelo Airlines
Avelo Airlines is an aviation company that offers an affordable, convenient, and caring travel experience.
1001-5000 employees
H1B Sponsorship
Avelo Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.15MKey Investors
Morgan Stanley Tactical Value
2025-01-16Series Unknown· $8.15M
2022-01-06Series B· $42M
2020-01-01Series A· $125M
Leadership Team
Andrew Levy
Chairman & CEO
Recent News
Morningstar.com
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase