Entertainment Partners · 20 hours ago
Staff Support Representative (SmartAccounting)
Arizona, United States
Full-time
Hybrid
Mid Level
$22.12/hr - $28.85/hr
3+ years expEntertainment Partners is committed to fostering an inclusive environment and is seeking a Product Support Representative to provide exceptional support to clients. In this role, you will troubleshoot technical issues, advocate for clients, and document interactions to enhance client experiences in the entertainment industry.
Enterprise SoftwareFinancial Services
Responsibilities
Able to handle client issues and how-to questions via phone
Demonstrate empathy for the clients and act as their advocate, ensuring their issues get resolved
Follow processes and procedures for managing and documenting interactions with clients
Complete troubleshooting steps for more complex technical issues
Serve as the voice of the customer by escalating issues, bug reports, and feedback
Become proficient in the products, client personas and workflows
Stay informed of product releases and process changes
Communicate with and collaborate with peers, leaders, and other cross-functional partners
Maintain a “client first” approach and uphold EP’s core values and mission
Additional duties as assigned
Qualification
Required
Minimum 3 years of customer service or technical / SaaS support experience
Excellent verbal and written communication skills
Strong critical thinking and troubleshooting skills
Flexible to work shifts within standard operating hours
Excellent organizational and time management skills to ensure clients are responded to and cases are resolved in a timely manner
Preferred
Experience with Salesforce, Intercom, or similar CRM or ticketing systems
College degree or equivalent work experience
Contact center experience
TV and Film production or payroll experience
Benefits
Health, Dental, and Vision options
401(k) retirement savings plan and company match
Paid holidays, vacation time, and sick time
Participation in company equity plans
Employee Assistance Program, mental health and wellness programs
Training and development
Possibility of hybrid/flexible/schedules
Annual bonus and merit reviews
Company
Entertainment Partners
Entertainment Partners is the global leader in entertainment payroll, residuals, tax incentives, finance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TPG
2019-03-28Private Equity
2019-03-26Acquired
Leadership Team
Markham Goldstein
CEO/President
Darren Seidel
Executive Vice President, Chief Financial Officer
Recent News
Entertainment Partners
2025-10-13
globallegalchronicle.com
2025-06-21
The Journal Record
2025-02-13
Company data provided by crunchbase