Arkansas Federal Credit Union · 21 hours ago
Fraud Analyst
17500 Cantrell Road
Full-time
Onsite
Entry Level
2+ years expArkansas Federal Credit Union is seeking a Fraud Analyst to assist in developing and maintaining best practices to guard against financial fraud losses. The role involves processing account transaction disputes, coaching team members on fraud prevention, and collaborating with various stakeholders to mitigate risks.
Banking
Responsibilities
Perform member dispute workflow including receipt, notification, documentation, investigation, and communication of outcome. This includes but is not limited to the following dispute types: ACH, ATM deposit, Debit Card, Credit Card and Check
Assist members directly or through frontline team members
Coach team members throughout the Credit Union on account transaction fraud. This is to include but is not limited to Debit Card, Credit Card, Check, ATM, ACH, identity theft and current scam trends
Work with Vendors for outsourced investigations and assist team members to communicate status or outcome of investigations
Work with fraud monitoring services to manage effective strategies and mitigate risk. This includes but is not limited to online banking flagged transfers, Verafin alerts, Advanced Fraud Systems, BI ACH Suspect Deposits, Sentry Alerts and CAMS alerts
Submit documentation to MasterCard for merchant disputes and outsourced fraud investigations
Issue member credits at appropriate time intervals based on regulatory requirements
Submit claim documentation to CUNA for Debit/Credit Fraud insurance
Perform the day to day process of the Red Flag Program. This includes but is not limited to working related reports, processing notifications of information compromise, reviewing Meridian Link account and loan fraud queues and making action recommendations as needed
Processing return deposit items. This includes but is not limited to placing holds on accounts pending debit from EFT, logging items, identifying trends, mailing out substitute checks, calling depositors, daily notifying branches of returned items and placing restriction on depositor accounts due to high risk behavior
Collaborate with EFT daily by reviewing checks accepted through mobile banking or ATM to ensure they are placed on hold or rejected as deemed necessary
Have good working knowledge of Reg E, UCC check return guidelines, Reg CC Holds and the Red Flag program
Manage General Ledger Accounts to ensure that balances due to written off are addressed within the appropriate timeframe
Manage Non-Fraud Credit for Merchant Disputes
Review compromised cards to ensure that vendors and team members have correctly blocked to avoid additional losses
Work with other Financial Institutions to complete investigations
Work with local law enforcement as necessary
Use Online banking back-office functions. Review and research large remote transfer requests to lessen fraud and losses. Remove members from online banking when deems an appropriate action due to member's behavior or risk to member. Requires contacting members for verification of bill pay requests when fraud alerts are received from vendor
Review transactions in Compass/Zelle unblock members that failed IDV while trying to conduct a transfer through Zelle
Receive information on deposit items that are returned to AFCU unpaid through the Federal Reserve System. Place holds on funds to prevent additional losses before the checks are processed. Add warnings and/or informational notes to memberships that are exhibiting high risk transaction behavior. Email out information on the current day's RDIs to Service Centers. Request member's removal from AFCU Mobile Deposit when appropriate
Track and log all information related to the return deposit items for the purpose of reducing overall losses, spotting trends and reporting information to leadership
Perform any other related duties as required or assigned
Qualification
Required
Good verbal and written communication skills
Good time management skills
Good analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
High school diploma or GED
2 years of financial institution experience or equivalent
Alphanumeric Data Entry
Contact Management
Spreadsheet
Word Processing/Typing
Company
Arkansas Federal Credit Union
Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rodney S.
President/CEO
Eric Mangham, MBA
EVP / Chief Financial Officer
Recent News
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