Intact Technology · 8 hours ago
Senior Architect (ServiceNow)
United States
Full-time
Remote
Senior Level
5+ years expIntact Technology is committed to customer success and employee fulfillment, seeking a Senior Architect specialized in ServiceNow. This role involves aligning technology strategies with business outcomes and serving as a trusted advisor for enterprise ServiceNow programs.
ConsultingInformation TechnologySoftware
Responsibilities
Own platform architecture, governance, and development standards; evolve the enterprise platform roadmap aligned to business, application, integration, security, and data architecture
Design enterprise integrations using API-led and event-driven patterns
Lead multi-module implementations and cross-functional solution design
Architect ServiceNow capabilities for one or more of the following: ITSM/CMDB-CSDM, HRSD, SPM, Discovery & Service Mapping, Virtual Agent, SIR, GRC/IRM, and SAM/HAM
Define target-state architectures, automation strategies, and data/service models that improve efficiency, compliance, and user experience
Establish reporting/KPI frameworks and executive dashboards to measure outcomes and value realization
Qualification
Required
Bachelor's degree in IT (or related) with 1+ year relevant experience OR 5+ years relevant experience
5+ years consulting experience delivering in-depth analysis and technology transformation outcomes
5+ years delivering solutions on enterprise platforms (e.g., ServiceNow, Salesforce)
4+ years leading technical teams and delivering moderate-to-high complexity programs/projects
Working knowledge of enterprise architecture and governance frameworks (e.g., TOGAF/Zachman; ITIL/COBIT/Agile/PMI) with strong modeling/documentation skills
Experience architecting and delivering enterprise, multi-module ServiceNow solutions (ITSM/CMDB-CSDM, HRSD, SPM, Discovery/Service Mapping, Virtual Agent, GRC/IRM, SIR, SAM/HAM)
Experience designing enterprise integrations (API-led and event-driven patterns) and secure data models across complex systems
Experience owning or significantly contributing to platform governance and implementations across two or more organizations
Strong stakeholder management skills; trusted advisor, collaborative team builder, humble and transparent communicator
Certifications: ITIL Foundation + additional ITIL; ServiceNow CIS Data Foundation (CMDB/CSDM) + one or more CIS (e.g., ITSM/ITAM/HRSD); CTA/CSA/CAD and/or Architecture Excellence Accreditation and Implementation Badge
Benefits
Ongoing personal and professional development opportunities.
Flexible paid time off, plus 12 paid holidays.
Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
Qualified 401(k) program.
Virtual happy hours and team-building events.
Company
Intact Technology
Intact Technology empowers IT leaders to deliver meaningful business outcomes through IT software consulting and managed services.
201-500 employees
H1B Sponsorship
Intact Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (1)
2021 (4)
Funding
Current Stage
Growth StageLeadership Team
Randall Fulk
Chief Financial Officer
Kenric Wong
Chief Architect & Director, Architecture
Recent News
2025-11-24
Washington Technology
2025-04-05
2023-11-08
Company data provided by crunchbase