Apple Air - Heating, Cooling, Electric & Plumbing · 6 hours ago
Dispatcher
US-NY-Farmingdale
Full-time
Onsite
New Grad, Entry LevelApple Air is a company known for its innovation and commitment to improving lives. The Dispatcher will coordinate technicians, support customers, and ensure smooth service operations.
Consumer Services
Responsibilities
Coordinate Daily Technician Schedules
Monitor technician start, departure, and job completion times—adjusting schedules as needed
Maintain an updated matrix of technicians’ routes, specialties, start points, and tools to ensure the right tech goes to the right job every time
Stay in constant contact to anticipate challenges related to routes, parts, or timing—and make quick, informed adjustments
Respond to customer inquiries regarding technician status, scheduling, and special requests
Track vacation, sick time, and weekend rotations to ensure proper staffing levels
Look 2–3 days ahead to anticipate staffing needs, follow up on recommended work, and prepare technicians for upcoming jobs
Contact customers regarding pending parts and keep them informed on job progress
Quickly identify issues related to routes, availability, or customer requirements to maintain smooth daily operations
Qualification
Required
Experience in dispatching, scheduling, or operations
Exceptional organizational skills and the ability to juggle multiple tasks
Strong communication skills for interacting with customers, techs, and leadership
Fast, confident problem-solving abilities
Comfort with dispatch/scheduling systems
A collaborative, team-oriented approach
Availability Monday–Friday, 7:30 AM–4:00 PM
Preferred
ServiceTitan experience is a plus
Benefits
Medical, Prescription, Dental & Vision Insurance
Disability & Term Life Insurance
401(k) with Company Match
Ongoing Training & Development
Paid Holidays & PTO
Company
Apple Air - Heating, Cooling, Electric & Plumbing
Whether you're looking to replace an old, tired system or bring a new level of comfort and peace of mind to your home, our dedicated team at Apple Air Heating, Cooling, Electrical & Plumbing are here for you - with a warm smile and a promise of top-tier service.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase