Community Veterinary Partners · 18 hours ago
Lead Customer Service Representative (CSR)- Branford, CT
Branford, CT
Full-time
Onsite
Mid, Senior LevelCommunity Veterinary Partners is seeking an experienced and customer-focused Lead Client Service Representative to join Mill Pond Veterinary Hospital. The role involves leading the front desk team, ensuring exceptional client service, and managing daily operations to maintain a welcoming environment for clients and pets.
Health CareHospitalService Industry
Responsibilities
Lead and support daily front desk operations
Provide outstanding, compassionate client service
Greet clients and pets by name
Answer multi-line phones and schedule appointments
Assist with training and mentoring CSR team members
Prepare estimates, consent forms, invoices, and collect payments
Communicate hospital services, policies, and recommendations
Maintain accurate client and patient medical records
Recognize emergencies and alert medical staff
Maintain a clean and organized reception area
Qualification
Required
Strong customer service and leadership skills
Excellent communication and multitasking abilities
Comfort with computer-based veterinary software
Ability to thrive in a fast-paced environment
Compassion for animals and people
Benefits
Medical, Dental, Vision, and Life Insurance
401(k)
PTO
Uniform allowance
Pet care discounts
Supportive, team-oriented work environment
Company
Community Veterinary Partners
Community Veterinary Partners co-owns and manages hospitals with veterinarian owners to create a long-term and sustainable practice.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.63M2019-01-01Private Equity
2015-11-17Acquired
2012-01-23Series B· $1.13M
Leadership Team
Fali Sidhva
CEO
Kevin Ruffe
Chief Executive Officer
Recent News
The Philadelphia Inquirer
2025-10-01
Company data provided by crunchbase