IDX · 23 hours ago
Production Support Engineer
Beaverton,OR,US
Full-time
Onsite
Mid Level
4+ years expIDX is a company focused on ensuring the reliability and performance of its 24x7x365 SaaS platform. As a Production Support Engineer, you will investigate and resolve production incidents, improve service availability, and collaborate closely with Engineering and other teams to enhance platform performance.
Cyber SecurityFraud DetectionPrivacySecuritySoftware
Responsibilities
Proactively monitor production systems to ensure environment health, stability, and availability using AWS-native and third-party monitoring tools (e.g., CloudWatch, Dynatrace)
Respond to and triage major production incidents, gathering logs, metrics, and other data to validate, reproduce, and assess impact
Drive incident investigations by providing clear summaries, validating issues across platforms, and escalating to appropriate teams for resolution
Assess, log, categorize, and track system defects in accordance with established defect management processes and standard operating procedures
Monitor defect status through resolution and communicate progress to stakeholders
Use specialized tools and analysis to provide actionable insights that support root cause identification and ongoing platform improvements
Communicate incident and defect analysis to Management, Information Security, Client Services, and Engineering
Support outage communications, including drafting and distributing updates for internal teams, executive leadership, and external customers as appropriate
Contribute to Root Cause Analysis (RCA) documentation, detailing incident timelines, impact, contributing factors, and corrective actions
Generate and maintain service availability and performance metrics for reporting and trend analysis
Partner closely with Engineering to troubleshoot and resolve production issues
Develop and maintain automation to improve reliability, reduce manual effort, and ensure repeatable operational outcomes
Address Information Security–related requests through manual intervention or Infrastructure as Code (Terraform)
Participate in code and infrastructure reviews with a focus on security, reliability, and cost efficiency
Monitor service request queues and manage support tickets in alignment with established SLAs
Document systems, processes, and operational procedures to ensure clarity and knowledge sharing
Use diagnostic tools to identify root causes and implement effective resolutions
Perform additional duties as assigned to support the stability and success of the platform
Qualification
Required
4+ years of progressive experience in SaaS operations, application administration, or technical support roles supporting production systems
Bachelor's degree in a technical field or equivalent hands-on experience supporting SaaS technologies in AWS
Technical Skills: Hands-on experience with AWS cloud services, Azure DevOps, Linux-based systems, containerized workloads (Docker), application monitoring tools, Infrastructure as Code (Terraform), scripting, and Git
Availability & Teamwork: Willingness and ability to participate in after-hours incident response and on-call rotations. Flexible, dependable, and comfortable collaborating across teams
Performance & Ownership: Self-motivated and results-driven, with the ability to apply specialized knowledge to solve complex operational problems
Attention to Detail: Able to work independently while maintaining strong communication and a collaborative presence within the team
Company
IDX
IDX is a consumer privacy platform that enables consumers to take control of their privacy and identity.
51-200 employees
H1B Sponsorship
IDX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$47MKey Investors
Stellus Capital ManagementThe Blue Venture Fund
2025-04-01Private Equity
2025-04-01Debt Financing
2024-11-25Acquired
Leadership Team
Robert Gregg
CEO
Recent News
TV Technology
2025-11-23
2025-11-04
2025-11-01
Company data provided by crunchbase