Collins Aerospace · 3 hours ago
Customer Service Representative (onsite)
Lenexa, KS
Full-time
Onsite
Entry Level
$57K/yr - $109K/yr
2+ years expCollins Aerospace is a leader in aviation interior products and services, committed to making air travel more comfortable and secure. They are seeking a Customer Service Representative who will respond to customer inquiries, resolve issues, and analyze customer data to improve service processes.
AerospaceIndustrialMilitarySatellite Communication
No H1B
U.S. Citizen Only
Responsibilities
Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints
Uses organization and product knowledge to address more difficult inquiries and provide follow up
Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed
Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met
Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
May promote various products/services to ensure business targets are met
May provide after-sales support for various client contracts
Performs duties related to overall customer service
Provides support to sales team with regard to customer concerns
Coordinates with sales reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
May manage or work in call center for customer support
Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers
Consistently documents customer service needs to identify patterns and maintain quality
Qualification
Required
Typically requires a University Degree or equivalent experience and less than 2 years prior to relevant experience
Customer engagement experience
SAP experience
Preferred
Manufacturing experience
Proficiency with MS Office
Experience de-escalating customer issues
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Company
Collins Aerospace
Collins Aerospace is an RTX business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-21Acquired
Leadership Team
Brad Haselhorst
Vice President and General Manager, Interior Products
Greg Gernhardt
VP Boeing Programs
Recent News
2025-04-10
2025-04-09
Company data provided by crunchbase