Docusign · 13 hours ago
Renewals Specialist I
United States
Full-time
Remote
Entry, Mid Level
2+ years expDocusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers globally. They are seeking an Account Specialist responsible for managing a high-volume portfolio of renewal contracts, with a focus on minimizing financial attrition and enhancing customer relationships.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Own and implement win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and improving customer trust
Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting
Achieve financial and strategic revenue, bookings and billings targets
Evaluate your portfolio to prioritize time to render the most favorable outcomes
Leverage customer data and behavior to assess the health of each renewal
Qualification
Required
Experience within Renewal Management, Account Management or Customer Success
Bachelor's degree
Preferred
2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings
Strong negotiation skills with experience driving contracts to completion on time
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Experience in quota carrying sales role with shown achievement
Strong process management, financial competence, and contractual engineering skills
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization, and prioritization skills
Ability to project manage the renewal cycle, pulling in vital resources
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase