Nouryon · 6 hours ago
Sr. Customer Service Representative
Houston, TX
Full-time
Onsite
Senior LevelNouryon is a global team of Changemakers creating innovative and sustainable solutions for customers. The Senior Customer Service Representative manages complex order fulfillment activities, serves as a key customer contact, and requires strong collaboration and decision-making skills to deliver exceptional service.
ChemicalChemical EngineeringManufacturing
Responsibilities
Execute the order entry and order fulfilment processes for a given business line with a high degree of complexity, interfacing with internal and external customers in compliance with laws, regulations, and Nouryon procedures
Maintain a thorough understanding of business products, applications, and service offerings
Independently make customer-facing decisions to maintain service levels, applying in-depth knowledge of business-specific products, applications, and services
Coordinate activities for assigned customer accounts, proactively address issues, and implement solutions with significant autonomy
Strengthen customer intimacy by building strong relationships, understanding customer needs, and gathering market intelligence
Differentiate between customer requirements and Nouryon capabilities to determine the most effective and cost-efficient solutions with limited oversight
Support and contribute to commercial strategies with Nouryon customers
Ensure established processes and best practices are followed, with effective process controls in place to maintain service levels
Adapt quickly to new instructions and shifting organizational priorities with flexibility and resilience
Deliver on key operational KPIs, including order confirmation time, first-time-right performance, and number of touches per order
Proactively collaborate with cross-functional teams such as Business Lines, Sales, Logistics, Planning, Controlling, and Production
Support the onboarding of new Customer Service Representatives through training and knowledge transfer
Perform month-end closing activities as a backup for the Customer Service Supervisor when required
Act as a subject matter expert in cross-functional project teams, contributing insights on current processes and future-state improvements
Drive the Client Account Team concept by servicing Key Accounts at an expert level
Participate in testing system changes as a Customer Service SME
Qualification
Required
Working knowledge and hands-on experience with SAP
Strong proficiency in Microsoft Office tools (Excel, PowerPoint, Visio, and related applications), with the ability to adapt to new technologies and keep pace with ongoing digital innovation
Proven problem-solving skills, with the ability to troubleshoot issues and quickly develop effective solutions
A self-directed, proactive working style and the ability to perform effectively with minimal supervision
Excellent communication skills, with the ability to collaborate and communicate clearly across functions, seniority levels, and global teams
A bachelor's degree or equivalent relevant work experience, preferably within order management in a manufacturing environment
Understanding of how production processes, cycle times, and capacity planning impact order management and customer fulfillment
Experience in B2B Customer Service or exposure to a similar customer-facing function
Solid working knowledge of Microsoft Office applications
Preferred
Experience with CRM systems
Company
Nouryon
We are Nouryon.
Founded in 2018
5001-10000 employees
H1B Sponsorship
Nouryon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Acquired
Leadership Team
Paresh Bhakta
Senior Vice President Operations and Chief Integrated Supply Chain Officer
Knut Schwalenberg
President
Recent News
2025-12-15
Nouryon Specialty Chemicals B.V.
2025-11-10
Company data provided by crunchbase