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City of Garland · 23 hours ago

TEMP - Admin I

Garland, TX

Part-time

Onsite

Entry, Mid Level

$15/hr - $15/hr

2+ years exp

City of Garland is responsible for providing utility services, and they are seeking an Admin I to interact with utility customers to resolve inquiries. The role involves handling customer service tasks related to utility billing and service management.

Business DevelopmentGovernmentLaw EnforcementOffice Administration

Responsibilities

Resolve utility billing inquiries

Connect, disconnect, and transfer services for utility customers

Interact with customers on issues regarding late payment of bills for utility services

Restore service terminated for non-payment

Issue bill adjustment memos

Explain various utility programs and services

Issue Letters of Credit and Letters of Residency as needed

Qualification

Customer service experienceUtility billing practicesMicrosoft OfficeRecords managementDe-escalation skillsReport preparationDiplomatic communicationCity geography knowledgeUtility rates knowledgeActive listening

Required

High School Diploma or G.E.D

2 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus)

Sufficient knowledge of filing methods and records management techniques

Sufficient knowledge of utility billing practices for electric and water service

Sufficient knowledge of utility rates, rules and regulations

Sufficient knowledge of city geography and road network

Skill in de-escalating stressful situations involving irate customers

Skill in preparing clear and concise reports and correspondence

Ability to listen and ascertain the needs of customers

Ability to deal courteously and diplomatically with the general public

Preferred

2-4 years experience with extensive public contact in customer service capacity

Company

City of Garland

City of Garland is a government administered town that offers housing, safety, education, and business opportunities for local residents.

Founded in 1891

Garland, Texas, USA

1001-5000 employees

https://www.garlandtx.gov/

Funding

Current Stage

Late Stage

Leadership Team

Mitch Bates

Deputy City Manager & Chief Operating Officer

Haskell Harper

Chief Information Security Officer (CISO)

Recent News

Seattle TechFlash

Garland’s Billion-Dollar Bet: How vision, bonds, and business-friendly moves are transforming the city

2025-05-01

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