Cottonwood Tucson · 1 day ago
Strategic Account Manager
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expCottonwood Tucson is a facility focused on behavioral health and substance use treatment, seeking a Strategic Account Manager. The role involves developing and maintaining referral relationships and business development programs to increase service levels and grow the facility's reputation among professional referral sources.
FitnessHealth CareMedical
Responsibilities
Develops and implements business development programs in consultation with the Director of Business Development (DBD)
Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system
Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials
Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners
Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan
Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources
Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility
Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department
Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources
Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility
Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements
Generates face to face meetings and admissions activity per goal and documents in CRM in timely manner
Qualification
Required
High school diploma or equivalent required
Good understanding of the local market and referral base
Organized and demonstrate the ability to multitask and have well-developed and effective relational skills
Must be able and willing to work flexible hours, including evenings, early mornings, and weekends
Must have and maintain a valid driver's license and clean driving record
Maintain automobile insurance coverage and have access to an automobile, where facility requires
Preferred
Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing, or related field
Two years' related experience in healthcare business development and marketing role in behavioral health or substance use
Benefits
Comprehensive benefit plan
Company
Cottonwood Tucson
Cottonwood Tucson provides behavioral health treatment and addiction rehabilitation services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brian Welch
CEO
Melissa H.
Chief Operating Officer
Company data provided by crunchbase