L.A. Care Health Plan · 20 hours ago
Information Technology Operations and Infrastructure Program Manager III
Los Angeles, CA
Full-time
Onsite
Senior Level
$121K/yr - $200K/yr
6+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, created to provide health coverage to low-income Los Angeles County residents. The Information Technology Operations and Infrastructure Program Manager III plays a critical role in executing high-impact initiatives and improving processes within Infrastructure Operations and Security, while managing complex cross-functional technical projects.
FitnessGovernmentHealth Care
Responsibilities
Provide program management and guidance to various stakeholders in ensuring the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the Infrastructure and other IT teams
Develop and manage IT Infrastructure programs and manage deliveries from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with Technical and Functional teams
Provide on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with IT infrastructure standards and procedures as needed, and ensure proper follow-up
Serve as a liaison between all IT teams (Network Engineers, DBAs, System Administrators, Development teams and Customers) to ensure alignment with project goal(s)
Facilitate formal turn-over with IT production teams and monitor deliverables until agreed upon launch/deliverable is achieved
Contribute to development of program management processes and methodologies
Applies subject expertise in evaluating business operations and processes
Identifies areas where technical solutions would improve business performance
Consults across business operations, providing mentorship, and contributing specialized knowledge
Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices
Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
Perform other duties assigned
Meet with departments and I.T. Teams to gather and arrange project tasks
Prepare Project Management documents to effectively track deliverables and resources
Set-up and conduct status meetings and brainstorming meetings to create work breakdown structures (WBS)
Create Project Management SOPs to ensure projects are produced and tracked appropriately
Qualification
Required
Bachelor's Degree
At least 6 years of experience in handling IT Projects or programs
Experience with Process Improvement Methodology including defining and documenting workflow
Experience with Workflow Tools - JIRA, Project Server etc
Technical project experience in large distributed systems, complex competing environments, Microservices Architecture, Cloud computing etc
Experience resolving effective program critical metrics and using them to measure program success and identify issues
Experienced in project management tools
Familiar with both Agile and Waterfall methodologies and able to apply those when best suited
Proven ability to work closely and skillfully with all stakeholders across the organization
Strong organizational, analytical and truth-seeking mentality skills to juggle many tasks without losing sight of the highest priority or roadmap projects
Excellent in identifying process gaps, measuring progress, efficiency and balancing with process overhead and be exceptional at facilitating discussions
Proven technical capability and an understanding of technical designs, challenges, and risks
Ability to influence, motivate, and align people across a broad variety of job functions through your project/program management skills
Basic understanding of IT driven technologies and Architectures
Working knowledge of MS Office, Visio, Project Server & Jira Management
Ability to articulate and communicate effectively and follow the project management and SDLC lifecycles
Certification in Project Management Professional (PMP)
Preferred
Master's Degree
At least 3 years of experience in Health Care, Managed Care
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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