Transport Refrigeration, Inc. · 5 hours ago
Technical Support Specialist - De Pere
De Pere, WI
Full-time
Onsite
New Grad, Entry LevelTransport Refrigeration, Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to our customers, ensuring that Thermo King and other mobile refrigeration units operate efficiently, and helping to reduce maintenance costs.
Freight ServiceManufacturingTransportation
Responsibilities
Use telematics to monitor the performance of Thermo King units and other mobile refrigeration equipment, proactively identifying issues and providing solutions
Provide on-demand technical support and troubleshooting assistance to customers regarding mobile refrigeration and APU (Auxiliary Power Unit) systems
Flag and report common repair/breakdown issues to management and work towards developing solutions
Monitor and report on the compliance of preventative maintenance schedules (PM), ensuring adherence to set standards
Conduct on-site audits of equipment to ensure that preventive maintenance and repairs are done in line with company standards
Assist with the development and refinement of repair procedures and guidelines for service technicians
Help customers with invoices and quotes for repairs, ensuring accuracy and proper documentation
Manage and track service repairs, addressing failures, complaints, and areas of non-conformance more efficiently
Work closely with customers to identify cost-effective solutions for equipment maintenance and repair, aiming to reduce operational costs
Maintain confidentiality of all company information and customer data
Other duties and responsibilities as assigned
Qualification
Required
Valid, unrestricted driver's license
High school diploma or equivalent; additional education is preferred
Strong understanding of Thermo King equipment and mobile refrigeration systems
Proficiency in using telematics to monitor equipment performance
Ability to provide technical guidance and support to customers
Excellent communication skills with a strong customer service focus
Ability to identify and implement cost-saving solutions for maintenance
Experience in tracking repairs, handling failures, and addressing complaints effectively
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Preferred
Previous experience as a Transport Refrigeration Technician or Supervisor is preferred
Valid EPA 608 and 609 certifications preferred, but not required
Benefits
Medical (multiple plans to choose from)
Dental and Vision
Employer Health Savings Account "HSA" available with Bi-Weekly Contributions
Employer-Paid Basic Life and Long-Term Disability Insurance
401(k) Match after one year
PTO starting on day one
Company
Transport Refrigeration, Inc.
We provide high-quality sales and service of transport temperature control equipment, and are one of the largest suppliers in our industry.
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase