Transworld · 6 hours ago
Remote Customer Service Rep BYOD - Starting Monday, March 9, 2026
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrTransworld Systems Inc. is seeking ambitious, self-motivated individuals for a rewarding career as a Customer Service Representative. In this role, you will assist customers with their accounts, ensuring accurate documentation and providing detailed explanations of account status while adhering to state and federal regulations.
LogisticsSupply Chain Management
Responsibilities
Assist customers with their accounts
Ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualification
Required
In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet or phone or iPad
Connected to the ethernet as WiFi needs to be disabled
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen5 (or higher)
RAM: Minimum of 8 GB
Hard Drive available space: Minimum of 10 GB
Upload speeds: minimum 20 mbps
Download speeds: minimum 25 mpbs
Anti-virus software loaded to the machine
All Window's updates will need to be completed
2 (Dual) working monitors
Prior call center experience is REQUIRED
Excellent written and verbal communication skills are needed
Experience navigating multiple systems/screens while speaking with customers
Active listening to understand the customers' needs
Great problem-solving skills
Must be proficient with Microsoft applications
Preferred
We do highly recommend using the following, however Bluetooth versions of these items are permissible: USB Wired Keyboard, USB Wired Mouse, USB Wired Webcam, Wired Headset
Benefits
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company
Transworld
Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai.
Founded in 1977
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business Standard India
2025-10-22
2025-04-26
Company data provided by crunchbase