WEG Transformers USA · 9 hours ago
IT HELP DESK SPECIALIST
WASHINGTON,MO,US
Full-time
Onsite
New Grad, Entry LevelWEG Transformers USA is a leading manufacturer of electric-electronic equipment, supporting U.S. infrastructure and renewable energy markets. They are seeking an IT Help Desk Specialist responsible for conducting root-cause analysis, managing IT purchasing workflows, and ensuring system integrity through daily monitoring and documentation.
Electrical & Electronic Manufacturing
No H1B
Responsibilities
Conduct root-cause analysis and recommend system, hardware, and software improvements
Lead installation, configuration, and maintenance of servers and network systems
Perform daily datacenter monitoring, validate logs, backups, and system integrity
Manage IT purchasing workflows and maintain asset accuracy
Develop clear, engineering-grade documentation (SOPs, configs, diagrams)
Deliver training that ensures repeatability and process stability
Qualification
Required
Associate degree (2-year) in Computer Science, Information Technology, or a closely related field OR an equivalent combination of education and experience
Strong knowledge of Windows-centric environments, PC hardware, and user-level troubleshooting
Skilled in Windows Server, Microsoft SQL Server, VMware, and Cisco network administration
Ability to troubleshoot system, software, and network-related issues and perform diagnostic tests
Ability to follow and enforce IT security policies, a common requirement across regulated employers
Logical thinker, self-starter, well-organized, and customer-oriented with strong interpersonal and communication skills
Ability to work independently and manage multiple tasks
Able to produce clear documentation and follow standard operating procedures
Ability to work within the WEG Code of Ethics & Values (4th Edition)
Must handle confidential information with discretion
Must have permanent authorization to work in the United States. No visa sponsorship available for this role
Must successfully complete an application, talent assessment, on-site interview, drug screen, and background check
Preferred
Experience providing support in a multi-site, large user base environment
SAP end-user support experience. (WEG-specific operational preference.)
Experience in SQL Server, Windows Server, VMware, and Cisco network administration beyond basic proficiency
Experience with ServiceNow or another enterprise ticketing/ITSM platform
Demonstrated experience writing or improving documentation, SOPs, or knowledge-base articles
Residence within a reasonable commuting distance of Washington, Missouri
Benefits
Paid Vacation & Holidays
Medical, Dental, Vision
Safe Harbor 401(k) with Match
Tuition Reimbursement
Flexible Spending Accounts
Employee Assistance Program (EAP)
Company-paid Life & Disability Insurance
Bonus Plan (pro-rated)
Company
WEG Transformers USA
WEG Transformers USA located in Washington, Missouri was purchased from CG Power Systems USA Inc. (formerly Pauwels Transformers USA), in July 2017.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase