Customer Service Representative - MD Live - Remote jobs in United States
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The Cigna Group · 8 hours ago

Customer Service Representative - MD Live - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

The Cigna Group is dedicated to improving health and vitality, and they are seeking a Customer Service Representative to support their PCC team. This role involves scheduling appointments, responding to customer inquiries, and assisting providers with various needs in a call center environment.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Schedule or reschedule appointments for phone or video consultations
Assist with scheduling behavioral health appointments, outreach to providers for availability
Assist with language specific consultations video or phone consultations for non-English speaking patients
Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text
Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs
Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less
Support Inbound Call Center occasionally, as needed
Answer the dedicated provider line & assist providers
Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets

Qualification

Customer service expertiseMicrosoft WordMicrosoft ExcelAttention to detailCommunication skillsMulti-taskingResolution expertiseResilienceFast-paced response

Required

High School Diploma or GED required
Attention to detail
Capability to respond and act in a fast-paced setting
Ability to multi-task and handle changing priorities
Strong verbal and written communication skills
Resolution and recovery expertise
Resilient with ongoing business updates, training, and job responsibilities
Microsoft experience: Word and Excel

Company

The Cigna Group

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The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
dateFounded in 1981
location
Bloomfield, Connecticut, USA
people-size10001+ employees
web-link
https://www.cigna.com/

Funding

Current Stage
Late Stage

Leadership Team

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David Cordani
Chairman and Chief Executive Officer
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Michele Berg
CEO Communications
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