FirstService Residential · 19 hours ago
Transitions and Training Manager
Scottsdale, AZ
Full-time
Onsite
Entry, Mid Level
$75K/yr - $80K/yr
2+ years expFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Transition and Training Manager will oversee new community transitions and manage the training and development of Community Managers, ensuring effective onboarding and training processes.
Property ManagementReal Estate
Responsibilities
Lead the Community Manager Onboarding & Development Program and keep materials current
Coordinate Community Manager training schedules, refresher sessions, and specialized operations training
Partner with SMEs to develop guides, videos, and process documentation
Manage the mentorship program and internal development pathways
Track progress, training metrics, and provide support when attendees need additional guidance
Support budget season through training and resource coordination
Participate in launch meetings, identify priorities, and assign tasks
Review governing documents, financials, and minutes; summarize key issues and follow-up needs
Ensure operational readiness by coordinating with RDs and Community Managers
Maintain transition workflows, checklists, and SharePoint pages
Support setup of FirstService Connect and other required systems
Assist with inherited tasks or projects identified during transition
Work closely with regional leadership, operations teams, accounting, IT, and support departments
Coordinate training or transition needs across departments
Participate in change-management efforts related to systems, processes, and company initiatives
Participate in business development efforts, including roundtables, education events, and proposals
Provide guidance, clear communication, and timely follow-up to new clients and Community Managers
Model strong communication, service excellence, and relationship-building
Attend client meetings, and events as needed
Serve as an interim community manager during extended absences or role vacancies
Qualification
Required
Able to deliver strong customer service and support both clients and associates professionally
Able to communicate effectively across various audiences, including Boards, leaders, and peers
Able to read and understand financial statements, budgets, and governing documents
Able to analyze problems, collect relevant information, and make informed decisions
Demonstrated ability to coordinate and deliver training or development programs
Demonstrated ability to manage competing priorities and work independently
Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Able to maintain accuracy and attention to detail in a fast-paced environment
High school diploma required
Preferred
CMCA certification or relevant industry credentials
Associate or bachelor's degree
Two to four years of community management or related operational experience
Experience supporting training, onboarding, or professional development
CMCA certification or equivalent industry designation
Experience working with Boards, clients, or HOA operations
Benefits
10 company paid holidays
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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