Network Operations Technician (NOC) -Temp jobs in United States
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Strata Networks · 10 hours ago

Network Operations Technician (NOC) -Temp

positionRoosevelt, UT, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $19/hr

STRATA Networks is seeking a motivated and customer-focused Network Operations Technician (NOC) -Temp to join our Network Operations Center team. This role is responsible for assisting business and residential customers by troubleshooting broadband, landline, and wireless services.

Customer ServiceTelecommunicationsWireless

Responsibilities

Receive and respond to customer calls politely and professionally
Assist callers of varying technical knowledge with troubleshooting and support
Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services
Provide remote support and guide customers through technical solutions
Create, manage, and maintain trouble tickets in a timely and accurate manner
Dispatch field technicians when necessary
Follow up with customers to ensure resolution and satisfaction
Escalate unresolved issues to higher-level support personnel
Perform additional duties as assigned

Qualification

Diagnostic skillsTechnical knowledge of networkingProblem-solving skillsCustomer service abilitiesOrganizational skillsCommunication skillsAttention to detailWork independentlyWork collaborativelyFlexibility

Required

Strong diagnostic and problem-solving skills
Excellent communication and customer service abilities
Outstanding organizational and time management skills
Good knowledge of internet security and data privacy principles
Above-average technical knowledge of networking equipment, PCs, servers, and printers
Ability to work independently and collaboratively in a fast-paced environment
Proven analytical skills with strong attention to detail
Ability to remain professional and courteous when assisting upset customers
Flexibility to work days, nights, weekends, and holidays as required

Company

Strata Networks

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Strata Networks provides telecommunication services including wireless broadband, high-speed internet, advanced voice and TV.
dateFounded in 1948
location
Roosevelt, Utah, USA
people-size201-500 employees
web-link
https://www.stratanetworks.com

Funding

Current Stage
Growth Stage

Leadership Team

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Dave Ryan
Chief Operations Officer
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Recent News

PR Newswire
Ekinops Selected by Strata Networks for System-wide Upgrade
2023-11-13
Company data provided by crunchbase