Security National Bank · 19 hours ago
Sr. IT Support Technician - Omaha / Onsite
Omaha, NE
Full-time
Onsite
Mid, Senior Level
3+ years expSecurity National Bank is a family-owned financial institution established in 1964 in Omaha, Nebraska, focused on meeting the evolving financial needs of its customers. The Sr. IT Support Technician will serve as the primary point of contact for end-users, providing support and maintenance for the bank's desktop computing environment, troubleshooting technical issues, and managing Active Directory and phone systems.
BankingFinanceFinancial Services
Responsibilities
Provides advanced technical assistance and support
Responds to end-user queries via tickets, phone or in person
Guides users through problem-solving process
Installs, modifies, and repairs computer hardware and software
Documents end-user issues and resolutions
Supports peripherals (mobile phones, iPads, scanners, printers, copiers, etc.)
Assists with software and operation issues related to Virus Protection
Tracks all devices and software licenses on the network
Removes all unauthorized software and hardware immediately upon detection and report to management
Participates in projects related to networks, servers, personal computers, internet and communication systems
Maintains and updates Active Directory, Intune, and Exchange to accurately reflect employee status changes
Adds or removes user accounts as needed
Assists employees with password lockout and change issues
Processes Computer Access Requests in accordance with submitted forms
Updates employee group membership
Adjusts access permissions based on changes in employee responsibilities
Updates and maintains phone system to reflect employee status changes
Adds and removes employees in system as needed
Manages user accounts within the Vonage Dashboard
Provides Tier 1 support for phone system issues
Collaborates with the SNB IT Services Manager or the phone system vendor to resolve more complex phone system issues
Installs teller terminal hardware
Implements teller software updates authorized by the Application Support Specialist
Keeps informed of technological advancements and emerging developments
Supports IT Services Manager with software and hardware deployments, as well as tracking
Notifies management promptly of any unusual issues or transactions
Provides suggestions to IT Services Manager for improving operations and preventing potential problems
Performs other duties as required and assigned
Qualification
Required
Minimum of an Associate's degree in Information Technology, Computer Science or related area required
Minimum of 3 years managing personal computer hardware and operating systems required
In-depth knowledge and understanding of Microsoft Operating Systems 10/11
In-depth knowledge and understanding of Office 365 applications
General Knowledge of Virtual Machine Environments
General Knowledge of Cisco switches, routers, and phone systems
Ability to communicate professionally, clearly and effectively with both technical and non-technical audiences, in writing and verbally, via email, phone, or in person
Attention to detail and strong organizational skills
Ability to work independently, prioritizing multiple projects, and managing time effectively
Excellent customer service skills, with a focus on follow-through, and ongoing communication to internal customers
Strong problem-solving, troubleshooting and analytical skills
Ability to possess a valid driver's license and maintain a clean driving record in order to operate a company vehicle or conduct essential functions of the job
Ability to maintain regular and reliable attendance
Ability to complete the required company training by assigned due date
Preferred
CompTia or similar certification strongly preferred
Company
Security National Bank
Security National Bank is a banking services organisation located in Omaha.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Krysti Cunningham CRCM CERP
SVP, Chief Risk Officer
Scott Irwin
Senior Vice President & Chief Information Officer
Company data provided by crunchbase