Team JAS · 19 hours ago
Maintenance, Repair, & Overhaul (MRO) Administrator
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expTeam JAS is a trusted partner in the aviation industry, specializing in comprehensive support for the Twin Otter aircraft. The Maintenance, Repair & Overhaul (MRO) Planner plays a vital role in managing customer repair orders, ensuring timely delivery and customer satisfaction throughout the repair cycle.
AerospaceIndustrialManufacturing
Responsibilities
Place orders for parts and repairs, and ensure that all necessary components are sourced in a timely manner. Follow up on the status of orders to guarantee that required turnaround times are met. Communicate with the purchasing team via email when parts are needed
Provide accurate quotes for both internal and external repairs, and follow up with customers to confirm receipt and understanding of the quotes. Maintain clear communication with customers under the direct supervision of the Maintenance Manager, ensuring satisfaction and addressing any inquiries
Place repair orders with third-party vendors, ensuring that service providers are approved before any orders are issued. Manage and maintain virtual vendor quality audits and surveys to evaluate vendor performance
Regularly monitor overdue repair orders, tracking each order’s progress to prevent delays. Update notes on work orders and ensure tollgates are monitored throughout the repair cycle
Source parts as needed, ensuring availability for repair work. Ensure that parts are ordered accurately and on time to prevent disruptions to repair timelines
Send out rotables for repair, such as stators, armatures, terminal blocks, and main landing gears (MLGs) for axle and heat treatments, ensuring proper tracking and documentation throughout the process
Update the order status in the company’s computer system (Quantum Control), maintaining accurate records of all orders, repairs, and parts in real time. Ensure that all information is easily accessible for team members and management
Perform various administrative tasks, including preparing reports, maintaining files, and assisting the Maintenance Manager with daily operations. This may include tracking inventory levels and coordinating with other departments as necessary
Provide prompt and effective solutions to customer questions and requests, ensuring that all issues are resolved efficiently and professionally. Address customer concerns about repair timelines, costs, and the quality of service provided
Assist clerks with retrieving piece parts for repairs once customer approvals are received
Qualification
Required
High school diploma or equivalent
2+ years of experience in order management, customer service, or administrative support in a technical, aviation, or repair services environment
Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities
Excellent written and verbal communication skills, including experience corresponding professionally via email
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Attention to detail and accuracy in data entry and record-keeping
Ability to work collaboratively within a team and interact professionally with customers, vendors, and internal departments
Basic problem-solving skills and the ability to follow established processes and procedures
Preferred
Experience working in the aviation, aerospace, or MRO (Maintenance, Repair, and Overhaul) industry
Familiarity with Quantum Control (or similar ERP/MRO management software)
Knowledge of parts sourcing, vendor coordination, and repair order processing
Experience preparing customer quotes and managing customer communications in a technical services environment
Understanding of rotables, repair cycles, and repair management processes
Prior experience supporting quality control or vendor performance evaluation processes
Ability to interpret technical terminology related to parts and repairs
Benefits
***FREE*** Employee Health Insurance
6% full matching 401k Plan
Generous PTO Plan
Dental Insurance
Vision Insurance
Employee Stock Purchase Plan
Paid Holidays
Floating Holidays
Parental Leave
Life and Accidental Death Insurance
Long Term Disability
Short Term Disability
Company
Team JAS
Team JAS is an aircraft part manufacturing and component repair company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase