Stone Bank · 8 hours ago
Teller/CSR
De Witt, AR
Full-time
Onsite
Entry Level
1+ years expStone Bank is a financial institution focused on providing quality services to its customers. The Teller/CSR position is responsible for performing retail teller duties and ensuring high-quality customer service while adhering to bank policies and procedures.
Banking
Responsibilities
Provide quality customer service
Work 40 hours per week
Follow Stone Bank's policies, procedures, and standards
Follow attendance policy
Maintain work area to reflect a neat and orderly workplace
Maintain customer confidentiality
Work in front window and drive through window simultaneously at times
Verify and organize money drawer; balance drawer and report any discrepancies
Perform payment and receiving functions, including deposits, withdrawals, check cashing, loan payments, close-outs, etc
Assist customers with their safe deposit boxes and apply box payments
Open deposit accounts for customers in accordance with policies and procedures
Issue Cashier’s Checks and Official Checks
Process night deposits, mail deposits, and ATM deposits in accordance with policies and procedures
Actively practice up-selling techniques and make cold calls in accordance with any current or future sales programs
Accept Stop Payment Orders and Revocation of Authorization Orders
Assist customers with completing transaction dispute forms in accordance with policies and procedures
Order checks, debit cards, or any other supplemental products offered by the bank
Assist customers with submitting online or paper credit card applications in accordance with bank policies and procedures
Review and/or prepare various deposit reports and prepare paperwork for necessary maintenance, if needed
Assist customers with online, mobile, and telephone banking issues, such as password resets and log-in assistance
Answer phone calls and respond to customer questions in accordance with procedures
Take wire transfer orders from customers and send to Deposit Operations for processing
Practice Stone Bank’s security procedures
Complete all assigned computer-based and in-person training courses within the prescribed time period
Develop and maintain an in-depth knowledge of Stone Bank’s deposit products
Ensure Branch facility is opened and closed according to proper procedures as assigned or needed
Handle opening, closing, and maintenance of safe deposit boxes
Perform other duties as assigned by Supervisor
Qualification
Required
Minimum of 1-year cash handling experience required
Minimum of 1-year customer service experience
High school diploma or equivalent required
Excellent interpersonal and oral communication skills
Effective communications skills
Basic typing and keyboard skills with ability to operate a 10-key by touch
Proficient in Microsoft Office, especially Word
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance offered.
401(k) with company match
Paid time off and holidays
Company
Stone Bank
A Rock Solid Banking Experience for Entrepreneurs, Small Businesses and Farmers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Roach
Chief Executive Officer and President
Ben Wilburn
Market President
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