Comcast · 14 hours ago
Coordinator 2, Product Sales Support & Analysis
Boca Raton, FL
Full-time
Onsite
Entry, Mid Level
2+ years expComcast is a Fortune 50 leader in media and technology, seeking a Coordinator 2 for Product Sales Support & Analysis. This role is responsible for managing customer orders and inquiries, ensuring a seamless customer experience while supporting the Florida Region Xfinity Communities leadership team.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Own the customer experience from beginning to end. This includes managing all customer inquiries and providing resolution and/or update within 24 to 48 hrs. (to the customer). In cases where other dept/parties are involved in the resolution, follow up with a sense of urgency, until final resolution is met
Maintain the highest level of professionalism and etiquette through all forms of communication to both internal and external customers
Consistently utilize the tools available on Every Customer interaction. For example CIFA/NRSA tool, ECM tool and SalesForce. Document pertinent customer concerns via the ticketing system for tracking purposes
Deliver a reliable operational and product experience
Maintain an average handle time (AHT) of 5 minutes or less to maximize the highest volume of calls/emails and ticket resolutions each day
Track, resolve, and support all inquiries from Bulk Masters coming through the various escalation queues. This includes but is not limited to emails, phone calls, ECM Tickets, My Support Tickets. Follow through with business partners until customer issue is fully resolved and follow up with customer by providing a response within 24-48 hours, using ticketing system (ECM Tool)
Support the Florida Region Xfinity Communities leadership team with all inquiries, research, audits and reporting requirements as the business needs dictate. Follow through until complete resolution
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors and our communities
Qualification
Required
High School Diploma / GED
2-5 Years of relevant work experience
Customer Experience (CX)
Strategic Objectives
Troubleshooting
Excel
Customer Order Management
Communication
Electronic Mail
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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2026-01-22
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