One Health · 5 hours ago
Patient Financial Counselor
Lewistown, Montana, United States
Full-time
Onsite
New Grad, Entry Level
$19.49/hr - $19.82/hrOne Health is a non-profit Federally Qualified Health Center serving rural communities across Montana and Wyoming. They are seeking a Patient Financial Counselor who will support patients with financial conversations, assistance programs, and billing navigation, ensuring a positive and informed patient experience.
Health CareMedical
Responsibilities
Serve as a welcoming first point of contact, meeting with patients in person or virtually to address billing questions, payment plans, financial concerns, and insurance benefits
Assist patients with SFDP applications and renewals; process, track, and update applications in the EHR while communicating status, requirements, and next steps
Identify past-due accounts and coordinate financial solutions such as payment plans, hardship options, and collections processes, including generating letters and submitting accounts to agencies
Collaborate across departments and provide staff guidance on SFDP, collections, and financial policies
Protect patient confidentiality by safeguarding all financial and medical information in compliance with HIPAA
Support performance improvement, compliance, and risk-management activities while promoting a positive, patient-centered experience aligned with One Health’s mission
Qualification
Required
Valid Driver's License
High school diploma or GED
Computer skills
Strong communication and documentation skills
Strong customer service mindset with empathy and professionalism
Ability to manage multiple priorities independently
High attention to detail and accuracy
Preferred
2 yrs experience in healthcare billing, financial counseling, or patient services
Familiarity with collections and insurance verification processes
Experience working in healthcare
Benefits
Health, dental, and vision insurance
Discounted care for employees and family
Retirement plan with employer match
Paid holidays and generous PTO
Company
One Health
BIGHORN VALLEY HEALTH CENTER, INC., dba One Health, is a Federally Qualified Health Center (FQHC) providing integrated medical and behavioral health care, dental services, pharmacy, substance use disorder treatment, community outreach and education, and obstetrics.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Mark
CEO
Company data provided by crunchbase