Credit Counselling Society · 8 hours ago
Client & Creditor Liaison (Remote)
United States
Full-time
Remote
Entry, Mid Level
$52K/yr - $62K/yr
2+ years expCredit Counselling Society is an accredited non-profit organization that offers support to clients encountering financial challenges. The Client & Creditor Liaison will act as an intermediary between clients participating in a Debt Management Program and their creditors, managing a caseload and advocating for solutions that meet clients' needs throughout their debt repayment journey.
FinanceFinancial Services
No H1B
Responsibilities
Manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey
Follow up and provide encouragement when clients face challenges, and help celebrate their achievements upon successful completion of their debt repayment
Work collaboratively with creditors, advocating for solutions that meet clients’ needs throughout the term of the Debt Management Program
Secure creditor participation in the Debt Management Program and review and process relevant financial documents
Qualification
Required
Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred
Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern)
Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure
Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail
Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately
Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people
Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions
Preferred
Post-secondary education preferred
Previous banking/financial industry experience preferred
Fluency in French is an asset
Benefits
Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.
A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.
A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
Educational reimbursements (up to $2,500/year).
The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
Company
Credit Counselling Society
Credit Counselling Society is an accredited non-profit charity that helps Canadians with their money.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peta Wales
President and CEO
Recent News
Financial Post
2025-08-21
Company data provided by crunchbase