Metasys Technologies · 1 day ago
Senior On-Site Service Specialist.Managed Services Onsite
Bellevue, WA
Full-time
Onsite
Mid, Senior Level
$20/hr - $20/hr
1+ years expMetasys Technologies is seeking a Senior On-Site Service Specialist to provide operations functions in areas such as document imaging and mail management. The role involves operating high-volume equipment, maintaining records, and delivering exceptional customer service while ensuring quality and efficiency in service delivery.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Runs high volume copy machines and performs binding and finishing work
Operating high volume document imaging systems
Operating document image handling software
Operating MS Office and Email systems for opening, sending and retrieving files
Opening, saving and transferring PC files based on established protocols
Accessing document management systems via established protocols
Ensures convenience copiers are working properly, checking for quality via daily inspections
Clears paper jams and informs technicians of specific problems
Maintains records for management reports and inventories of supplies needed
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
Calculates charges for jobs performed and maintains some billing logs
Responds to and coordinates all service calls required by customer
May perform filing duties in conjunction with specific customer requests
Delivers completed jobs to pre-determined customer locations within and outside of the site
Maintains daily meter and service logs
May travel between customer’s buildings
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked
Performs duties related to the shipping of materials
Performs duties related to the receiving of materials
May perform meeting room and conference room set Client
May perform building occupant moves within assigned facilities
May perform re-lamping and light maintenance duties as assigned
May perform occasional cleaning duties as needed
May require periodic overtime on nights and weekends, including off-hour emergency response
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs filing duties, which may include ‘purging’ and archiving old documents
Performs other duties as assigned
Qualification
Required
High school diploma or GED, coupled with minimum one year of relevant work experience
Proficiency in basic computer skills, including MS Office Suite
Strong communication skills and ability to thrive in a fast-paced, customer-centric environment
Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field
Excellent customer service skills
Good PC skills
Good organizational skills and ability to prioritize
Mathematical and filing skills
Ability to use office machines and technical equipment
Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs
Walking between buildings may be necessary
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
Preferred
Previous experience in copy jobs or related fields
Basic knowledge of electronics and copier equipment repair
Some related copy job experience is preferred
May require valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase