BayCare Health System · 12 hours ago
Customer Communication Specialist
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expBayCare Health System is one of the largest employers in the Tampa Bay area, seeking a passionate Team Member to deliver outstanding customer service. The Customer Communication Specialist will serve as the initial point of contact for all hospitals, responding to inquiries and scheduling appointments while ensuring a high level of service in a fast-paced environment.
Health CareMedical
Responsibilities
Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards
Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner
Ensure prompt and proper contact with customer via standard scripts and procedures
Deliver world-class customer service in a high-stressed, fast-paced work environment
Self-motivated and have proven ability to multi-task between various systems and support service objectives. Proficiency in the following modalities: Customer Service and Emergency Response
Responsible for maintaining logs, pulling data and running reports
Provide support in relation to the department by maintaining department directory, middleware applications and knowledge base
Assist with department projects as needed
May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members
Other duties as identified/defined
Qualification
Required
High School Diploma or Equivalent
Customer Service experience - 1 year
Must be able to complete 240 hours of training
Maintain appropriate logs
Handle emergency responses
Provide customer service
Experience with Microsoft office
Preferred
Associate - Related Field
Company
BayCare Health System
BayCare is a leading not-for-profit academic health care system that connects individuals and families to a wide range of services at 16 hospitals, including a children’s hospital, and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.
10001+ employees
H1B Sponsorship
BayCare Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (7)
2022 (6)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Stephanie Conners
President & Chief Executive Officer
Ann Marie Swindler
Vice President, Risk Management
Recent News
2026-01-07
Morningstar.com
2025-12-22
Company data provided by crunchbase