MPOWERHealth · 5 hours ago
Clinical Client Success Manager
United States
Full-time
Remote
Mid, Senior LevelMPOWERHealth is a company focused on healthcare solutions, and they are seeking a Clinical Client Success Manager to enhance client experience strategies and manage cross-functional teams. The role requires strong analytical skills and the ability to develop relationships with clients while ensuring compliance with healthcare policies.
Health CareInformation TechnologyMedicalMedical Device
Responsibilities
Lead client experience strategies and initiatives across departments
Manage and support cross-functional teams to improve customer engagement
Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
Collaborate with internal teams to address issues and implement innovative solutions
Utilize client experience tools and platforms to streamline communication and monitor satisfaction
Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
Develop and maintain strong relationships with clients and stakeholders
Present findings and recommendations to leadership with a focus on continuous improvement
Qualification
Required
in-depth understanding of revenue cycle management (RCM)
historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals
strong data analytics knowledge
critical thinking skills to analyze processes
keen eye for identifying problems while presenting long-term solutions
exceptional customer service and communication skills
proven track record of demonstrated leadership
ability to prioritize job responsibilities and demands
execute contractual agreements
provide day-to-day management and operational support of management services
flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment
Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
proven experience in customer service, client relations, project management, or client experience roles
extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings
demonstrated success in managing teams or projects focused on client experience
experience in the healthcare industry, specifically with the Federal No Surprises Act
proficiency with client experience software and CRM tools
strong data analysis skills with the ability to extract insights from client feedback and metrics
excellent verbal and written communication skills
problem-solving mindset with the ability to develop and implement client-focused solutions
Benefits
Fully Remote – Work from anywhere within the United States with reliable high-speed internet
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401k with Company match
Vacation, sick time & Company paid holidays
Company wellbeing program with health insurance incentives
Company
MPOWERHealth
MPOWERHealth is a virtual health system, with end-to-end solutions that close the gap between cost and quality in musculoskeletal care.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott LaRoque
Chief Executive Officer & Founder
John Baldwin
VP, Chief Information Officer
Recent News
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