ESP Legal · 6 hours ago
Information Technology Support Specialist
Los Angeles, CA
Full-time
Onsite
Senior Level
$95K/yr - $115K/yr
5+ years expESP Legal is a law firm seeking an IS Support Specialist to provide technical support and operational assistance for IS functions. The role involves delivering timely IS services, maintaining equipment, and resolving customer issues while adhering to firm policies and standards.
Human ResourcesLegalLegal TechRecruitingStaffing Agency
Hiring Manager
Lucia Pirozekova Cruz
Responsibilities
Executing the effective and timely delivery of IS services, both hardware and software
Interacting effectively with all customer constituencies, in person when possible
Deploying and maintaining the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers and network infrastructure
Performing effectively as a second-level technical resource to resolve customer issues
Listening attentively to the problems or issues described by customers and logging all pertinent information into the call tracking program, ServiceNow
Contributing detailed solutions to the ServiceNow Knowledge Base
Promoting effective utilization of firm-provided software applications to customers
Keeping equipment inventory up to date at all times in the Asset Management System
Providing technical support and assistance outside of normal business hours as required
Demonstrating strong organizational skills and efficiently prioritizing work, with the ability to multi-task as needed
Maintaining and adhering to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to the IS function
Participating as an active team member on assigned IS projects
Qualification
Required
prior law firm experience is a must
Strong verbal, written, interpersonal and team skills
Strong customer service skills
Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment
Strong problem solver, with an ability to work well under pressure
Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management)
Strong project planning, organizational and execution skills
Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines
Ability to remain calm and reasoned under pressure
Ability to be flexible to meet varied and changing business requirements
Physically able to move equipment
Ability to work overtime as necessary
Minimum 5+ years of relevant experience
Experience providing support in a Windows 11, MacOS and iOS environments
Experience providing support on Microsoft Office products, Exchange and SCCM
Preferred
Bachelor's degree in a related field preferred or technical school training with equivalent experience also considered
Experience providing IS support in a Legal or Professional Services environment
Company
ESP Legal
ESP Legal is a staffing and recruting firm that specializes in legal IT staffing, litigation support, and legal IT executive staffing.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Chris Hildreth
Founder & Legal Technology IT Recruiter at ESP Legal
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