MCCi · 20 hours ago
Support Technician
United States
Full-time
Remote
Entry Level
1+ years expMCCi is looking for a Support Technician to join a growing team. The ideal candidate will thrive in a fast-paced work environment and have a passion for technology, providing support and customer service to product end users.
Business IntelligenceCloud ManagementCloud SecurityCloud StorageConsultingEdTechGovTechProfessional ServicesPublic SafetySoftware
Responsibilities
Work closely with product end users and provide them with the highest level of support and customer service
Provide basic technical support to clients via email, phone, or other virtual methods
Have a basic understanding of the organization’s products and services
Respond quickly and effectively to requests received through the help desk
Support multiple products and troubleshoot hardware
Assist with platform and server upgrades
Assist with network issues related to our software
Qualification
Required
High School Diploma
1 year of customer service or call center experience
Microsoft knowledge (Office, Workstation, Server SQL)
General knowledge of Windows Operating systems
Strong time management skills and ability to multi-task
Strong customer service and problem-solving skills
Ability to support clients in a remote capacity
Excellent communication skills
Ability to learn and support technical systems and applications
Organization skills and detail oriented
Preferred
College level courses or vocational training, Computer Science knowledge
Electronic Content Management experience
Desktop Support experience
Company
MCCi
MCCi is an IT services company with expertise in delivering end-to-end Content Services and Intelligent Automation solutions. It is a sub-organization of JustFOIA.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-01-28Acquired
Leadership Team
Donny Barstow
President & CEO
Recent News
2025-08-24
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