Applied Tech · 15 hours ago
IT Help Desk Technician- Onsite in Denver, CO
Denver, CO
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
3+ years expApplied Tech is seeking an IT Help Desk Technician to provide exceptional service to their internal teams and clients. The role involves troubleshooting technical issues, supporting hardware and software, and ensuring client satisfaction while working onsite in Denver.
Cyber SecurityInformation TechnologySecurity
No H1B
U.S. Citizen Only
Responsibilities
Technical issues involving Microsoft's full suite of business applications and operating systems
Technical issues involving Apple's full suite of business applications and operating systems
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices
Mobile Device Management (MDM) for Mac management
General knowledge hardware and software support for servers
General knowledge firewalls, switches, and wireless access points
Logging client issues correctly in our ticket management system
Substantial customer service focus with proven results for client satisfaction
Demonstrate complete ownership and accountability of incoming tickets
Address time sensitive issues promptly
Candidates will be required to field incoming requests while working on several items at one time
Must be able to meet deadlines and effectively communicate issues/solutions
Ability to work with vendors to get customer environment stable
Candidates will be required to field incoming requests while working on several items at one time
Must be able to meet deadlines and effectively communicate issues/solutions
Ability to support client's additional sites outside of Colorado, up to 25% travel
Qualification
Required
Minimum 3 years' experience in help desk environment or related field
Excellent communication and customer service experience
Active driver's license and proof of auto insurance
Mobile Device Management (MDM) for Macs
Windows and/or Apple operating systems
General Knowledge of Microsoft Exchange (On-Premises and Online)
General Knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc
Certification required within six months of being hired
Strong written and verbal communication skills
Strong interpersonal skills for effective interaction with clients, third parties, and teammates
Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
Ability to sit for an extended period
Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email
Preferred
Revit knowledge and experience
Company
Applied Tech
Applied Tech is a computer & network security company that offers managed IT and security services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Pete Sholts
Chief Operating Officer (COO)
James Walstad
vCIO / Sales Director
Recent News
2024-10-26
2022-12-16
Company data provided by crunchbase