Asurint · 10 hours ago
Senior Client Implementation Analyst
Cleveland,OH,US
Full-time
Hybrid
Mid, Senior Level
2+ years expAsurint is building a leading information-based technology company in Cleveland, Ohio, focused on providing innovative background screening solutions. The Senior Client Implementation Analyst is responsible for managing client relationships and ensuring successful implementation projects while maintaining high standards of client experience.
Information TechnologySecuritySocial
Responsibilities
Coordinates with clients to schedule the initial implementation call to level-set expectations and finalize implementation project plan
Responsible for management of the Implementation Project queue and assigns projects to Client Implementation Analysts
Coordinates with the Sales department to ensure the correct set up
Partners with the integrations team for any customer onboarding through a third-party integration
Processes client addendums in accordance with organization and department policies
Maintains a high level of accuracy for all critical data configurations required during customer set up
Acts as primary contact for potential client calls, and emails
Provides advanced problem solving, troubleshooting, and system consultation as needed by customers
Trains and consults with new and existing clients regarding Asurint platform and package selections through training classes in small and large group settings, as well as one-on-one product coaching
Conducts post-production review meetings using standardized checklist for all new clients within 30 days of implementation project completion
Transitions accounts to Client Support and/or Strategic Account Managers for ongoing support
Provides assistance to Client Support concerning escalated new customer concerns
Documents and recommends new processes and enhances current processes to improve department efficiencies
Identifies and acts on cross-selling opportunities
Serves as front-line escalation for Client Implementation inquiries
Provides training assistance with new hires
Other duties as required
Qualification
Required
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required
Education: Associate degree in computer science, information technology, or a related field is required
Certifications or licensure: If you do any work-related driving while at Asurint, a driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required
Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required
Preferred
Experience with the legal/court system is preferred
Experience with background screening is preferred
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred
Salesforce is preferred
Bachelor's degree is preferred
Years of relevant experience: 2 to 4 years is preferred
Benefits
Medical, dental and vision effective first day of employment
401(k) with employer match
Paid time off
10 company-paid holidays
Employee Assistance Program
Wellness Program
Paid Bereavement
Pet Bereavement
Pet Insurance
Volunteer time off
Telecommuting Stipend
Professional development programs
Short-term disability
Company-paid long-term disability
Company-paid life insurance
Flexible spending/health savings accounts
Employee referral bonus
Company
Asurint
Asurint is the developer and designer of an integrated system of background screening products.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.3MKey Investors
North Bridge Venture Partners & Growth Equity
2025-12-15Acquired
2017-03-13Series Unknown
2009-09-15Series Unknown· $0.3M
Leadership Team
Alla Schay
Chief Executive Officer
Recent News
2025-12-16
GlobeNewswire
2025-12-15
Company data provided by crunchbase