Tier II IT Help Desk Specialist jobs in United States
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INFUSION by castells · 10 hours ago

Tier II IT Help Desk Specialist

positionLos Angeles, CA, US
timeFull-time
remoteHybrid
seniorityMid Level
money$65K/yr - $80K/yr
date3+ years exp

INFUSION by castells is seeking a knowledgeable, proactive Tier II IT Help Desk Specialist. This role involves providing high-quality technical support in a mixed Apple and Windows environment, ensuring employees have the necessary tools and support to excel in their work.

AdvertisingConsultingMarketing

Responsibilities

Deliver responsive, high‑quality technical support via email, Microsoft 365 Teams chat, phone and in person, ensuring a positive and professional user experience
Troubleshoot and resolve advanced issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and a variety of hardware, software, and network components
Lead employee onboarding and offboarding, including device setup, account provisioning, and training on essential IT tools and best practices
Maintain an accurate inventory of laptops, peripherals, and IT equipment, ensuring devices are properly configured, secured, and updated
Create and maintain IT documentation, including 'How‑To' guides, troubleshooting steps, and process documentation
Escalate highly complex issues to senior IT team members or external vendors, ensuring smooth communication and follow‑through
Support department-level projects, such as software deployments, security initiatives, and workflow/process improvements
Identify opportunities to improve IT service delivery, streamline processes, and enhance the overall employee technology experience

Qualification

MacOSWindows OSMicrosoft 365MDM platformsAdobe Creative CloudCustomer serviceCommunication skillsAttention to detailTeam-oriented

Required

3-5 years of IT support experience in a hybrid Apple/Windows environment
Strong working knowledge of macOS, Windows OS, and MDM platforms such as Jamf and Intune
Experience supporting Microsoft 365, productivity tools, and commonly used creative applications
Excellent communication skills, patience, and a strong customer‑first mindset
Ability to manage multiple priorities with attention to detail and consistent follow‑through
Team‑oriented, proactive, and passionate about helping others succeed with technology, service-oriented mindset

Company

INFUSION by castells

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INFUSION by castells is an independent, top Multicultural marketing and advertising agency founded in 1998, fully integrated and full service, led by dynamic President and Stanford MBA Liz Castells.
dateFounded in 1998
location
Los Angeles, California, USA
people-size51-200 employees
web-link
http://www.adcastells.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Leticia Juárez
Partner, EVP Strategy & Marketing
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Company data provided by crunchbase