MANN+HUMMEL · 16 hours ago
Field Services Technician
Wilson, NC
Full-time
Onsite
Entry, Mid Level
1+ years expMANN+HUMMEL is seeking a Field Services Technician to provide installation support and maintenance services for their products and systems. The role involves direct customer interaction to resolve issues, deliver training, and ensure high-quality service delivery.
Clean EnergyEnvironmental ConsultingWaste ManagementWater Purification
No H1B
Responsibilities
Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
Deliver comprehensive system maintenance, updates and upgrade services
Assume ownership of customer issues and follow through until issues are resolved
Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
Provide feedback on product, installation, and service quality issues
Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
Account modifications, resets and unlocks
Mobile device troubleshooting (iPhone, iPad, etc.)
Qualification
Required
This position is 100% onsite in Wilson, NC
This position is not eligible for Visa Sponsorship now or in the future
Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
Deliver comprehensive system maintenance, updates and upgrade services
Assume ownership of customer issues and follow through until issues are resolved
Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
Provide feedback on product, installation, and service quality issues
Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
Account modifications, resets and unlocks
Mobile device troubleshooting (iPhone, iPad, etc.)
Minimum of 1 to 4 years of related experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Strong cross functional communication
Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Excellent customer service skills, working with employees on the phone and in person
Must be able to stand, walk, and move throughout the plant for extended periods
Ability to lift up to 50 lbs. and access all plant areas (including elevated or confined spaces)
Preferred
Active Directory, Azure, Networking
Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
Associate's degree or Bachelors in IT or related field
Zebra Printer support experience
RF and wireless technology troubleshooting is a plus
Ticketing system experience, such as ServiceNow
Company
MANN+HUMMEL
MANN+HUMMEL is a clean energy company that provides filtration solutions and environment cleaning services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Vaillant
CTO / CDO at MANN+HUMMEL Group
Recent News
2026-01-22
Company data provided by crunchbase