City of Garland · 10 hours ago
Information Systems Supervisor
Garland, TX
Full-time
Onsite
Senior Level
7+ years expCity of Garland is seeking an Information Systems Supervisor responsible for overseeing the enterprise software support team and ensuring timely assistance for end users. The role involves managing help requests, providing direct support, and guiding departments to maintain software standards and security.
Business DevelopmentGovernmentLaw EnforcementOffice Administration
Responsibilities
Provide leadership to the Enterprise Support team, including performance management and coaching
Provide technical expertise and mentorship to lower-level Analysts
Guide City departments in staying current with supported software versions and plan for new releases
Oversee enterprise software support to ensure end users receive timely and effective assistance
Manage processes for identifying, prioritizing, and resolving end user help requests, including monitoring, tracking, and coordinating support activities
Provide direct, hands-on support at the desktop level when required
Train staff and end users on enterprise applications, features, and best practices
Research, test, analyze, and repair complex software issues
Collaborate with internal teams and vendors to analyze support issues, coordinate resources, and implement resolutions
Install new releases of supported software and maintain supporting documentation
Analyze new software requests from City departments and make recommendations
Design and develop support applications to enhance service delivery
Other duties may be assigned
Qualification
Required
Associate's degree in Information Technology discipline
7 years related experience
Solid relationship management and performance management skills
Ability to motivate and direct staff members and subordinates
Strong understanding of the organization's goals and objectives
Advanced knowledge of Microsoft Office applications
Advanced knowledge and experience supporting software applications
Skill in report design and queries for assigned applications Familiarity Structured Query Language (SQL)
Ability to research and document workflow
Skill in interpreting technical diagrams and procedures
Ability to research issues and develop solutions
Ability to explain technical concepts in non-technical terms
Experience working in a team-oriented, collaborative environment
Valid Class C Texas driver's license
Preferred
Bachelor's degree in computer science, Management Information Systems or related area of study
7 - 10 years experience with application support, relational databases and customer service interface
Competent with implementing, enhancing and operation support Workday (HCM and Financials), Salesforce, and Tyler Systems
Company
City of Garland
City of Garland is a government administered town that offers housing, safety, education, and business opportunities for local residents.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitch Bates
Deputy City Manager & Chief Operating Officer
Haskell Harper
Chief Information Security Officer (CISO)
Recent News
Seattle TechFlash
2025-05-01
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