Thomas Cuisine · 10 hours ago
Helpdesk Technician
Meridian, Idaho, United States
Full-time
Onsite
Entry, Mid Level
2+ years expThomas Cuisine is an award-winning, privately held contract food service company. They are seeking a Helpdesk Technician to provide technical assistance and support to employees across their corporate office and remote locations, primarily focusing on Microsoft 365 services and end-user support.
ConsultingFood and BeverageHealth CareHospitality
Responsibilities
Create, manage, and update user accounts, access, and permissions within the Microsoft 365 environment
Support end users with Teams, OneDrive, Outlook, SharePoint, Office applications, and collaboration workflows
Assist with user adoption of new productivity features and provide guidance on best practices for secure, efficient use of cloud tools
Troubleshoot syncing issues, sign‑in problems, and permission-related obstacles across M365 services
Provide end‑user support for Windows 11 Enterprise devices, including troubleshooting software or hardware issues
Perform imaging, configuration, deployment, and updating laptops and tablets within Intune
Support iPad/iOS devices through JAMF mobile device management
Onboard new employees, ensuring successful access to systems, devices, and M365 services
Deliver user-friendly training and guidance on core company applications and productivity tools
Support corporate Copilot enablement efforts under direction of the manager
Provide basic printer, network connectivity (wired/Wi-Fi), and peripheral troubleshooting
Use remote administration tools, such as TeamViewer, to support offsite users
Maintain accurate IT asset records within Freshworks (devices, accessories, license allocations)
Co-administer the Freshservice Help Desk platform, including ticket handling and documentation
Perform other duties as assigned
Qualification
Required
2-4 years of hands-on IT support experience, ideally including exposure to Microsoft 365, Teams, and Windows 11 Enterprise, in a large corporate environment
Ability to lift up to 35 pounds
Occasional travel (<25%) to support field sites
Demonstrated passion for learning modern workplace technologies and growing technical skillsets
Strong customer service mindset with a focus on helping employees succeed
Foundational experience supporting Windows 11, Microsoft 365 services, and basic M365 administration tasks
Ability to learn and support company specific technologies and business workflows
Comfortable using and supporting Microsoft Copilot related features in a business setting
Excellent organization, documentation, and multitasking abilities
Clear communication with strong teamwork and interpersonal skills
Flexible, reliable, and able to prioritize in a dynamic environment
Ability to pass a criminal background check and drug screen
Benefits
Paid Bereavement Leave
Paid Parental Leave
Paid Baby Bonding Leave
Paid Elder Care Leave
Paid Time Off (Accrued)
Holiday Premium Pay
3 Medical Plans (Blue Cross)
Prescription, Dental, and Vision Coverage
Reimbursed Wellness Massages (Portion of cost)
Voluntary HSA with Company Match
Voluntary FSA
Free Employee Assistance Program (Behavioral Health Support)
Access to Wellness Initiatives (Fitness Memberships, etc.)
401(k) Retirement Plan with Company Match
Company-Paid Basic Life Insurance
Company-Paid Accidental Death & Dismemberment (AD&D) Policy
Voluntary Short-Term Disability
Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
A supportive, collaborative work environment
Opportunities for growth
Company
Thomas Cuisine
Thomas Cuisine provides food service management solutions to corporations, senior living communities, and healthcare.
1001-5000 employees
H1B Sponsorship
Thomas Cuisine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Alison Patt
President and CEO
Recent News
Idaho Business Review
2026-01-05
2025-10-14
Company data provided by crunchbase