Mine Vision Systems · 2 hours ago
Customer Service Representative- Must be Bilingual/Spanish.
Bohemia, NY
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expMine Vision Systems is a US-based developer and manufacturer of negative pressure wound therapy systems. The Customer Service Representative will interact with customers to fulfill orders, process inquiries, and provide exceptional service while managing shipping requests and maintaining customer records.
ConsultingMiningSoftware
Responsibilities
Interact with customers for order intake, processing and fulfillment
Develop and maintain resources for international, domestic, and local shipping companies
Coordinate client shipping requests
Negotiate shipping rates and various options
Some packing of materials may be required
Data entry of all aspects of order process
Carefully maintain customer and order information
Process customer orders accurately and in a timely manner
Respond to customer service requests for order changes and communicate changes to the appropriate personnel
Assist in managing current customer accounts
Attend to inbound and outbound phone calls
Provide exceptional customer service to customers and carriers
Resolve customer and carrier issues in a timely manner
Provide shipment quotes for customers and set up shipments as required by customers
Accurately create proper shipping paperwork as required
Maintain and file all records in accordance with company procedure
Respond promptly to customer inquiries
Direct interaction with customers via telephone, Skype, or face to face
Handle and resolve customer complaints
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Qualification
Required
Strong communication skills (speaking and writing)
Bilingual / Spanish
Highly organized
Ability to deal with multiple tasks
Ability to prioritize and adjust with change
Ability to negotiate pricing
Dependability - Regular attendance is expected
1-2 Years of Experience
Minimum - High School Diploma
Microsoft Office
Outlook
Internet
ERP (Visual)
Preferred
Knowledge of international customs regulations a plus
Company
Mine Vision Systems
Mine Vision Systems is focused on bringing new vision related technology and software algorithms to the resources mining industry.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$24.01MKey Investors
Rockwell Venture Capital
2025-11-04Series A· $12.5M
2025-07-03Series Unknown· $11.51M
Leadership Team
Josh Martin
Chief Revenue Officer
Recent News
globallegalchronicle.com
2025-11-14
2025-11-05
Company data provided by crunchbase