Air Distribution Technologies, Inc. · 11 hours ago
Director of Commercial Operations
Grandview, MO 64030, USA
Full-time
Hybrid
Director/Executive
8+ years expAir Distribution Technologies, Inc. is seeking a Director of Commercial Operations to lead a team focused on delivering exceptional customer experiences. This leadership role involves developing strategies, mentoring teams, and overseeing customer interactions to enhance service quality and operational efficiency.
IndustrialManufacturingSales
Responsibilities
Develop and implement strategies for the commercial operations team that align with the overall business strategy and goals
As the architect for customer excellence, set the vision, operating processes, and success metrics for the team
Lead, inspire, and mentor a high-performing team which includes inside sales, technical support, field service, project management, and order processing
Foster a culture of accountability, continuous improvement, and customer-centricity
Set clear KPIs for performance, productivity, and quality
Oversee the customer journey from quote to post-sale support ensuring the teams are effectively supporting our customers
Drive improvements in process and structure with role and responsibility clarity supported by training and continuous improvement
Ensure the team has deep product and application knowledge establishing robust escalation protocols within the team
Transform Support into Value by designing support processes that leverage proactive outreach that significantly reduces the effort and time for our customers
Cultivate relationships and drive growth by uncovering potential opportunities to grow 'share of wallet' for both product and service within our established customers
Acting as the internal voice of the customer, ensure customer needs are met quickly with support of other leaders and their teams
Partnering with Sales, Marketing, Manufacturing, Engineering, and Product Management facilitate action alignment to meet customer needs, on-time delivery, and technical support
Deliver regular reporting on KPIs, trends, forecasts, and insights
Translate data into strategic decisions and resource planning
Present findings to the leadership team with recommended improvements
Qualification
Required
Bachelor's degree in business, marketing, engineering, or equivalent
8-10 years of customer service, sales, or customer experience leadership
3+ years in a senior management role (Senior Manager, Director, or equivalent)
Proven track record leading large or multiple department teams
Experience developing and scaling customer support operations
Excellent leadership and influencing skills with cross functional teams
Proficiency with MS Office products, including PowerBI and CRM software
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, government regulations, and agency standards
Ability to write reports, business correspondence, work instructions, effectively present information, and respond to questions from team members, peers, groups of executives, managers, engineers, contractors, customers, and the public
Detail oriented and able to creatively solve problems while using the materials and facts at hand
Excellent interpersonal skills, emotional intelligence, and flexibility to work on multiple projects and assignments
Company
Air Distribution Technologies, Inc.
Air Distribution Technologies, Inc., is a leading provider of innovative air distribution and ventilation solutions for residential and non-residential buildings as well as air movement and control solutions for industrial and infrastructure applications.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-18Acquired
Recent News
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