Apres Nail · 7 hours ago
Help Desk Technician
City of Industry, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expAprès Nail is a company that has innovated the nail market with its Gel X products, aiming to improve industry standards. They are seeking a Help Desk Technician responsible for providing first-line technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations.
CosmeticsE-CommerceSupply Chain Management
Responsibilities
Provide hands-on technical support to employees, resolving basic hardware, software, and networking connectivity issues via phone, email, and in person
Install approved software for employees and assist with resolving basic software-related errors
Manage incoming helpdesk tickets, ensuring timely responses, thorough documentation, and following up to ensure issues are fully resolved
Troubleshoot and resolve common issues with printers, scanners, and other peripheral devices
Support and troubleshoot conference room setups, video conferencing tools, and other meeting technology
Keep our IT documentation up to date, from how-to guides to troubleshooting steps, so everyone has access to helpful resources
Setting up new employee workstations, including installing software and ensuring everything is ready for them to get started
Share your knowledge! Help train employees on common IT issues, security practices, and how to use their systems effectively
Keep track of IT equipment and software licenses to ensure we’re always in the loop
Escalate complex technical problems to Tier 2 or Tier 3 support teams while documenting initial troubleshooting steps
Provide great customer service, focusing on user satisfaction, and keeping communication clear and helpful
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience
0-2 years of experience in relevant fields
Basic understanding of computer systems, networking, and IT infrastructure
Technical proficiency in basic computer skills, popular operating systems and employer-specific hardware and software
Proficiency in troubleshooting hardware and software issues
Good communication and interpersonal skills
Ability to work well in a team and independently
Strong problem-solving skills and attention to detail
Eagerness to learn and adapt to new technologies is important
Able to comfortably lift up to 50 lbs
Company
Apres Nail
As the pioneer in soft gel nail extension technology, Aprés Nail is united by one common motif- creating standards and not trends.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
A
Albee Chen
Co-Founder
Company data provided by crunchbase