Berkley Technology Services · 18 hours ago
Regional Rating Manager
Urbandale, IA
Full-time
Hybrid
Mid, Senior Level
3+ years expBerkley is a Fortune 500 Commercial Lines Insurance Company providing insurance service support. The Regional Rating Manager leads regional rating operations, manages performance metrics, and collaborates with partners to ensure operational excellence and resource efficiency.
Information TechnologyProject ManagementSoftware
No H1B
Responsibilities
The Regional Rating Manager leads and develops regional rating leadership and experienced team members to ensure efficient, accurate, and consistent rating operations
This role is responsible for managing performance using key metrics, reports, and workload data; identifying trends and training needs; and making informed staffing and resource decisions
The Manager actively monitors work volume and capacity, forecasts growth projections and peak volumes, and collaborates with regional partners to balance workload and share resources as needed to meet service level commitments
Working closely with regional leadership, quality and compliance partners, underwriting, and other business stakeholders, this role supports operational excellence, process improvement, and alignment to corporate goals while fostering a collaborative, accountable, and people‑focused work culture
Direct management of Rating Supervisor and experienced rating team members. Staff management includes hiring and providing coaching, mentoring, and ongoing performance feedback
Manage through effective use of team meetings, operational and performance reports, and key metrics to make data‑driven decisions related to staffing, productivity, training needs, and performance management; proactively identify trends, risks, and opportunities to improve results and resource utilization
Actively manage regional resources by monitoring work volume, capacity, and growth projections; forecast workload trends to identify opportunities for regional resource sharing, balancing workload across teams to ensure service level commitments, operational efficiency, and workforce sustainability
Work in conjunction with the Regional Rating Director to facilitate BPO knowledge transfers, monitor KPI performance, and address performance concerns as needed
Maintain strong working relationships and communication channels with all business partners. Participate in Underwriting meetings and agency meetings when appropriate
Work in conjunction with the Regional Quality Review & Compliance Manager to facilitate team training and technical developmental needs
Provide technical support for product development, system enhancements and system bug resolution
Responsible for understanding commercial lines rating, coverages, products and related processes and workflows
Develop and use work management tools to increase operational efficiency and enhance processing consistency
Fosters a positive, collaborative, and accountable work culture by modeling professional behavior, encouraging open communication, supporting team engagement, and reinforcing departmental values in daily operations
Understands the business, vision, strategy, guiding principles and other factors that affect Operating Unit success
Maintain a strong working knowledge of software applications supporting the Regional Rating Team
Performs all other duties as assigned to support departmental goals and operational efficiency
Qualification
Required
3+ years related experience as follows:
3+ years of commercial insurance rating experience in multiple lines of business
2+ year of Supervisory and/or Management experience
Proficient in insurance software systems
Excellent written and verbal communication skills
Excellent organizational and analytical skills
Ability to lead change with a sense of urgency
Preferred
Bachelors degree
Ability to operate in a fast-paced environment that requires the ability to manage multiple, complex assignments and competing priorities
Comfortable working in an ambiguous and dynamic environment
Ability to exercise professional judgment and assume responsibility for decisions
Benefits
Competitive compensation
Paid time off
Comprehensive wellness benefits and programs
Employer funded health savings account
Profit sharing
401k
Paid parental leave
Employee stock purchase plan
Tuition assistance
Professional continuing education
Company
Berkley Technology Services
Berkley Technology Services offers networking, software development, UI/UX design, project management and IT shared services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Evan Krueger
Software Engineer CoOp
Jennifer Mignone, SHRM-CP
Senior Human Resources Business Partner
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