Dialpad · 9 hours ago
Senior Product Manager, Dialpad Support
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Senior Product Manager, you will lead the strategy, roadmap, and delivery of Dialpad Support, working closely with various teams to enhance customer experiences and drive product adoption.
AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters
Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization
Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales
Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day
Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most
Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions
Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise
Balance short-term customer asks with long-term platform scalability and architectural integrity
Monitor the competitive landscape to inform differentiation and positioning
Qualification
Required
8+ years of experience building a B2B SaaS product
Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities)
Proven ability to lead complex products with multiple stakeholders and dependencies
Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)
Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work
Data-driven mindset with the ability to define KPIs and make informed trade-offs
Excellent communication skills — able to influence without authority and clearly articulate decisions
Comfort operating in ambiguity and driving clarity in fast-evolving environments
Bachelor's degree or equivalent practical experience
Benefits
Competitive benefits and perks
Robust training program
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
2026-01-23
2026-01-22
Morningstar.com
2026-01-16
Company data provided by crunchbase