EMCOR Facilities Services · 16 hours ago
Operations Manager
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
5+ years expEMCOR Facilities Services is seeking an Operations Manager at their Customer Solutions Center in Tempe, Arizona. The Operations Manager will oversee the day-to-day activities of a supervisory team, ensuring exceptional service delivery and driving continuous improvement in operations.
Clean EnergyConsultingEnergyFacility ManagementJanitorial ServiceProject Management
Responsibilities
Drives operational service performance of team(s) (efficiencies, Key Performance Indicator’s, consistency of SOP/Process adherence, etc.)
Continuously monitors, reviews and recommends improvements to Work Order (WO) delivery processes and systems through best business practices
Manages client expansion. Assists in requests for proposals (RFPs) prep and client quarterly business reviews (QBRs)
Monitors health and performance of accounts and associates via appropriate means (KPI’s, metrics, calls, processes, etc.)
Reviews contracted services and frequencies with Account Director to find opportunity for additional services
Coaches, mentors, and develops team members via side-by-sides and one-on-ones. Monitors team performance; coordinates and supervises the selection, assignment, training, and retention of talent across area of responsibility
Provides assistance to final stop service center escalations within team – may reach out to internal partners
Structures, prepares and analyzes monthly reports to ensure strategic alignment and optimal delivery of service
Provides leadership and motivation for all employees by communicating core beliefs and values to create a positive work environment
Establishes goals and performance criteria and measurement processes to proactively manage employees. Coordinates implementation of annual performance objectives. Assists in developing a reporting format (i.e. spreadsheet) to track completion of these objectives
Conducts regular review of operations related to cost and procedures and analyzes performance for improvement opportunities
Qualification
Required
Bachelor's degree from an accredited college or university or equivalent management (5-7 years) experience required
Must have previous direct management experience of 5 - 10 people within the past 5 years
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Advanced/Expert level proficiency in Excel
Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with location operations seven days a week
Must be able to work nights, weekends, and holidays
Preferred
Business degree is preferred
Call center/operations management experience preferred
Benefits
Competitive salary and benefits package
Company
EMCOR Facilities Services
EMCOR Facilities Services manages, services, and maintains the facilities and systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael P. McElrath
President
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