SAP · 10 hours ago
Head of Delivery SCM - Americas
Newtown Square, PA
Full-time
Hybrid
Director/Executive
7+ years expSAP is a leading company in enterprise resource planning and business application software. The Head of Delivery SCM – Americas is responsible for driving the CS&D strategy in the Americas region, ensuring customer success through effective delivery of SAP SCM solutions and leading a high-performing team.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Catalyst for Delivery Strategy Execution: Lead the merger of teams with a structured OCM approach to ensure a smooth transition and refocus delivery on the modernized portfolio to accelerate adoption and Business AI success, efficiency, and outcomes
Customer Engagements: Act as a trusted advisor and sponsor on a key customer engagements, providing guidance through the intelligent enterprise journey and ensuring the delivery of exceptional service and support
Partner Collaboration: Liaise top-to-top with SAP’s Global Strategic Services Partners to agree and execute strategies that provide greater flexibility to SAP’s services delivery approach and allow us to serve joint customers better. Work with ecosystem partners to increase quality of implementations, deployments, and overall usage of Cloud solutions
Cross-unit engagement: engage with the relevant counterparts across CS&D and other BAs to define and execute a feedback loop from customer engagements with lessons learned to improve services delivery execution
Organizational Management: Lead, mentor, and develop the teams and individuals comprising the Global Delivery Hub organization fostering a culture of collaboration, innovation, and continuous improvement. Provide coaching and support to help team members achieve their goals and excel in their roles
Performance Tracking: Analyze and work towards the goal overachievement of all board area and CE&A key performance indicators (KPIs) and metrics to measure the success of customer engagement, solution adoption (in particular AI) and partner engagement initiatives (in particular Clean Core). Monitor performance against targets, identify areas for improvement, and implement corrective actions
Qualification
Required
7+ years of senior/executive leadership in Services/post-sales areas, leading a medium- to large-scale regional/global business units in a complex setup
Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score
Fosters belonging, accountability, transparency and trust
Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies
Ability to deliver against financial and non-financial business goals
Strong stakeholder management and influencing skills
Proven experience in successfully leading cross functional teams without authority / in a matrix construct
Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies
Solid knowledge of key SAP solutions and respective industry business process understanding
Regional exposure within the respective region and deep knowledge of the respective market from a business and cultural point-of-view
Strong strategic thinking and decision-making skills
Fluency in English (German as needed), local languages may be an advantage
Bachelor's Degree or equivalent accreditation required
Preferred
Master's Degree or MBA Preferred
Benefits
Constant learning
Skill growth
Great benefits
Flexible working models
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer: Africa
Recent News
2026-01-24
2026-01-24
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