Mid American Credit Union · 21 hours ago
MSR 2 - E-Branch
Wichita, Kansas, United States
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expMid American Credit Union is a member-owned institution focused on providing quality financial services. The Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels while servicing and selling credit union products and services.
BankingFinancial Services
Responsibilities
Demonstrate patience, respect and empathy when dealing with members and co-workers
Performs member servicing by using several computerized systems for member verification
Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail
Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
Demonstrate the ability to demonstrate critical thinking while handling complex transactions
Focus on deepening the relationship between the credit union and the member
Demonstrate an understanding of products and willingness to educate our member about them
Maintain a positive attitude and engages members when they interact with them
Provides professional, accurate, courteous, friendly and timely services to members, ensuring members’ needs are met
Performs in-bound and outbound account servicing activities through multiple electronic channels
Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union
Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution
Follow all policies and procedures set by the credit union when assisting members
Upon completion of training, this individual will be responsible for loans from the initial application, to processing and funding the loan
Educates members on the use of interactive teller machines and provides technical support while utilizing video banking technology, as well as provides exceptional member service and connects quickly with members to identify and understand their financial services’ needs
Ability to multi task while maintaining a high level of efficiency
Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices
Adhere to department scheduling requirements to meet individual and department performance metrics
Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism
Qualification
Required
High School Diploma or GED required
Six months to two years of similar or related experience, including time spent in preparatory positions
Proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)
Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization
Benefits
Paid vacation time
Personal leave
Paid holidays
Medical with HSA and FSA options
Dental
Vision
401(k) with a generous company match
Tuition Reimbursement Program
Company
Mid American Credit Union
Mid American Credit Union is a not-for-profit, full service financial institution serving communities throughout the Midwes
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory Teter
Chief Financial Officer
Rachel Thompson
Employer Partnerships Specialist
Company data provided by crunchbase