Operational Readiness Analyst jobs in United States
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Spectrum · 12 hours ago

Operational Readiness Analyst

positionStamford, CT
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$73K/yr - $117K/yr
date2+ years exp

Spectrum is a leading provider of communication and entertainment products, seeking an Operational Readiness Analyst to support process improvement initiatives within Customer Service Operations. The role involves collaborating with various departments to enhance operational processes, reduce waste, and ensure customer satisfaction.

Digital EntertainmentInternetTelecommunications
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Responsibilities

Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness
Providing regular readouts on initiative progress to leadership
Researching best business practices within and outside the organization to establish benchmark data
Assessing requirements for internal processes that ensure compatibility with strategic goals
Partnering with business process owners and management on strategic initiatives
Communicating team progress

Qualification

Process improvementData analysisCustomer service operationsAnalytical skillsPC software proficiencyCommunication skillsMulti-taskingTelephone billing systems knowledgeSpreadsheet creationPresentation skills

Required

Experience: Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications experience: 2 years or more
Education: Bachelor's degree in Business or related field/equivalent experience
Skills: Written & verbal communication & presentation skills; moderate telephone billing systems knowledge (CSG, CRM, ICOMS-preferred); strong analytical skills; proficient use of PC software applications (Access, Excel & PowerPoint)
Abilities: Multi-task; maintain and create spreadsheets

Preferred

General cable industry experience

Benefits

Comprehensive pay and benefits package

Company

Spectrum

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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Company data provided by crunchbase