Kontakt.io · 1 hour ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
6+ years expKontakt.io is building a platform that optimizes care operations in hospitals through automation and real-time data integration. The Customer Success Manager - Enterprise Accounts is responsible for ensuring the post-deployment success of strategic healthcare customers by driving adoption and value realization across the platform.
Artificial Intelligence (AI)Indoor PositioningInternet of ThingsLocation Based Services
Responsibilities
Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner
Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)
Build strong relationships across clinical, operational, IT, and executive stakeholders
Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization
Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction
Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth
Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes
Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement
Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization
Provide input on processes, tools, and workflows that improve team efficiency and customer impact
Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences
Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements
Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value
Qualification
Required
6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations
Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment
Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers
Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments
Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies
Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms
Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level
Strong problem-solving skills with an ownership-oriented mindset
Experience using Salesforce or similar enterprise CRM tools
Company
Kontakt.io
Kontakt.io is an AI-powered RTLS platform that tracks indoor movements, improving efficiency in healthcare.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68.77MKey Investors
Goldman Sachs Asset ManagementEuropean Investment BankCredo Ventures
2024-04-16Series C· $47.5M
2022-06-01Debt Financing· $13M
2018-05-17Series Unknown· $0.52M
Leadership Team
Philipp von Gilsa
CEO & Founder
Łukasz Szelejewski
CTO
Recent News
HospitalManagement.net
2026-01-09
Company data provided by crunchbase