Rhombus · 12 hours ago
IT Support Specialist
Sacramento, CA
Full-time
Onsite
Entry Level
$55K/yr - $70K/yr
1+ years expRhombus is a company focused on making the world safer through its intelligent security solutions. They are seeking an IT Support Specialist responsible for ensuring smooth IT operations, providing technical support, and maintaining internal networks to minimize downtime and enhance security.
Information TechnologySecuritySoftware
No H1B
Responsibilities
Install, configure, and upgrade software and hardware components (Windows, Mac, and peripheral devices)
Assist with basic network and endpoint administration (LAN/WAN, Wi-Fi, firewalls, antivirus, VPN)
Support and maintain Rhombus’ internal computer networks, ensuring uptime and security
Provide day-to-day technical support to employees (in-person and remote), troubleshooting IT-related issues
Document common issues and educate employees on network security, system maintenance, and best practices for cybersecurity
Manage user accounts across core business systems, including access, groups, and email support (mail flow, spam filtering, etc.)
Regularly assess and evaluate IT systems to ensure optimal performance and alignment with company goals
Follow and support data backup, recovery, and security best practices to maintain a reliable IT environment
Perform light physical tasks such as installing cabling or equipment, including use of ladders and power tools when necessary
Qualification
Required
1–3 years of experience in an IT support or similar role, preferably in a SaaS or tech environment
Degree in Computer Science, Information Technology, or related field
User administration experience with cloud-based platforms and services (Google Workspace, Microsoft 365)
Proficiency in managing Windows, MacOS, and Linux operating systems
Familiarity with networking and endpoint security solutions (firewalls, antivirus, VPN)
Working knowledge of core networking protocols (TCP/IP, DNS, DHCP) and troubleshooting tools
Excellent verbal and written communication skills with a customer-focused, service-oriented approach
Strong analytical and problem-solving skills with attention to detail
Preferred
Certifications such as CompTIA A+, Network+, or Azure Administrator are a plus
Benefits
Competitive Salary & Equity Options
Flexible Schedule & Paid-Time Off
Excellent Healthcare Coverage
Generous Family Leave Policy
WFH & Workspace Supplies
Career Growth & Professional Development
Dog-Friendly Office & Pet Insurance
Company
Rhombus
Our mission is to make the world safer with simple, smart, and powerful physical security solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$112.5MKey Investors
NightDragonSilicon Valley BankCota Capital
2024-07-30Series C· $45M
2024-02-27Series B· $26M
2024-02-27Debt Financing· $17M
Leadership Team
Garrett Larsson
Co-founder and CEO
Recent News
Company data provided by crunchbase