Magnit Global · 8 hours ago
Client Services Consultant (Newport New, VA)
Newport News, VA
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expMagnit Global is a leader in workforce management solutions, providing innovative services to clients worldwide. The Client Services Consultant is responsible for the efficient delivery of services, ensuring smooth operations and maintaining client relationships through effective communication and problem resolution.
Human Resources
Responsibilities
CSC is responsible for the day-to-day delivery of Magnit’s products/services
The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
Implement new processes or enhance current processes to strengthen efficiencies
For Payroll desk: Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
Handle critical Employee Relations issues, requesting support and guidance as required
Resolve and follow-through, in a timely manner, all issues related to the worker
Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources
For Staffing desk: Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant work experience
3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment
Experience with contingent workforce programs, staffing vendors, or payroll operations
Strong working knowledge of Microsoft Office Suite
Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)
Preferred
Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline)
Benefits
Unlimited PTO
Medical, dental, and vision coverage
Retirement planning
Discounts and perks for tickets, travel, merchandise and more
Employee contributions to favorite charities
Corporate volunteering hours
Company
Magnit Global
Magnit™ (formerly PRO Unlimited) is a global leader and pioneer in contingent workforce management.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Teresa Carroll
Chief Executive Officer
Aaron Woods
Talent Sourcing Partner
Company data provided by crunchbase